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Post in Customer Support

Promo code not working

Just got a promo 20 percent off a beauty makeup purchase through email. Tried to use it and it says I need to be a beauty insider? I am logged into my account under my account. Can someone let me know? Thank you

Re: Promo code not working

Hi @amyrs1,

We are aware of the issue and are working to resolve this as soon as possible. Please stay tuned for an update shortly. We appreciate your patience.

 

Stay Gorgeous,

Penelope

RE: Re: Promo code not working

Wow, this is so disappointing. I come on here to be apart of “my” community and find out I am not as valued as Sephora keeps insisting I am. I personally have never received a email discount offer. I am signed up for emails and have the app. I do get the yearly sale discount as everyone does and should but I would love an-explanation as how and why some select members receive special discounts and others don’t. How ironic that this is happening the on the same day as the much publicized day “We all Belong” training at Sephora. You must understand if you aren’t one of the lucky who get the special offer you do feel discriminated against And wonder Why not me????

RE: Re: Promo code not working

I’m a rogue and I never received the email so how do I get one

Re: RE: Re: Promo code not working

Hi @Roe2983,

 

Thank you for asking about this promotion. This offer was shared with some Beauty Insiders, but not all. Other promotions will be shared with different groups of Beauty Insiders soon, so keep your eyes out for one headed your way! I recommend signing up for emails and downloading our app to be the first to know about our other promotions. Thank you for being a loyal Sephora client! 

 

Best,
Rebecca

Promo code not working

I received no e-mail with 20 percent! And I'm vib ROUGE! I'd like to know why! 😠😡😡😡😤😡

Promo code not working

Same here. I emailed them and waiting for reply.

Promo code not working

I'm having the same issue. Hopefully it gets fixed soon.

Re: Promo code not working

Im having the same issue. I contacted customer support 



 

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