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Post in Customer Support
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Product not carried/items not showing up

I went to check out this morning with a few items I had put into my basket last night - to my surprise, several items were missing, two were out of stock. The out of stock I understand, so I went in to ask that I be notified when they are back in stock. To my surprise, I went to search for an item and was given the result "product not carried" - but it was in my cart last night! I went to search another item, found it, clicked on it, and it was also "product not carried." Anyone know what's going on with this? Is Sephora not stocking these items at all, or are they sold out?
I still want these items and would like to track them down elsewhere if Sephora won't be carrying them.

3 Replies

Re: Product not carried/items not showing up

I've noticed during other sales that it seems like some stock is held for the weekend. Don't loose heart, it may become available tonight or tomorrow am!

Re: Product not carried/items not showing up

I had the same thing happen too! I was thinking are there another 100000 people who also want the Farmacy Honey Drop moisturizer set?

Re: Product not carried/items not showing up

Hey @redsparrow. The items may be out of stock and the product page was removed. If you need additional clarity you can send me a private message with the items in question or call us at 1-877-SEPHORA.

 

xo,

Jamila

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