Points deducted for Play pass adjustment!!

[Anonymous]

I was reviewing my points and it looks like 150 points was removed from my account yesterday for play! Pass, which I am not even subscribed to. Can you please let me know why they were removed? Thanks, Isha

[DaneeBT]

Hi @AndreaHolly84, sorry to hear that! I"ll send you a PM to assist.

Always,

Danee

[ashlopez5]

hello! the same thing happened to me yesterday, which I don’t understand! I know I have more points than that!

[DaneeBT]

Hi @ashlopez5, I'm going to send you a PM!

Always,

Danee

[cookieca]

Just checked my points, the same, 150 were removed on Apr 23. I don't have a play pass.

[DaneeBT]

Hi @cookieca,

I'm going to send you a PM with more information!

Always,

Danee

[Anonymous]

Hi! This happened to me too, I got 250 points taken away. I don't believe I was signed up for play pass so I don't know what happened!

[ZakiyaBT]

Hi @Anonymous,

I will send you a PM for further assistance.

Best,

Zakiya

[xoxomomo]

I had 250 points taken away. Was there any resolution to this? 

[RQT2009]

Same issue here. Got 200 points deducted back on April 23rd.. I get that system glitches happen but the fact that there was no notification or email is a bit frustrating. Had I not just checked it randomly - I would not have even realized it. Not cool.. especially considering the fact that I am now unable to use  the points for a reward I've been eyeing because I need to place the order. 

[winniwang]

Same here!

150 points removed from my account and I don't know why...

[keelybt]

@winniwang I will look into this for you and send you a PM. 

[Anonymous]

The same thing happened to my points. I lost 134 points! Does anyone know how to resolve it? 

[DaneeBT]

Hi @Anonymous,

I will look into it then send you a PM.

Always,

Danee

[knyman52]

I had the same thing - 200 points removed. I see others saying that they had points added to their account earlier this year so this was a correction, but my account doesn't show any odd additions, just normal purchases.

[knyman52]

My apologies - I do see the additional points. I was looking for a single addition of 200 points but it was actually 4 additions of 50 points, which blended right in with my normal purchases. No need for help here! 🙂

[Misty1988]

I also lost 150 points for the Play Pass adjustment. I never subscribed to the Play Pass. However, I was looking at my Points History, and it looks like on March 1st they gave me 150 points for Play! Pass Beauty Insider point update. Im guessing there was a glitch in the system, and people got those points who shouldn't have. They caught their error, and they are making the appropriate adjustments.

[Anonymous]

hi, exactly the same thing happened to me. Did you find a fix?

[RebeccaBT]

Hi @Anonymous,

I will look into this and send you a PM.

Best,
Rebecca

[Anonymous]

hi, I never ended up getting my points back

[ZakiyaBT]

Hi @Anonymous,

I am sorry to hear this! I will send you a PM. 

Best,
Zakiya

[ashbresnahan]

Same thing happened to me. From 510 to 360 for a total loss of 150 points.