Points deducted for Play pass adjustment!!

[Anonymous]

I was reviewing my points and it looks like 150 points was removed from my account yesterday for play! Pass, which I am not even subscribed to. Can you please let me know why they were removed? Thanks, Isha

[ecd103]

I know I'm a tad behind, but I just noticed 150 points deducted from my account for the same thing. I don't even know what Play! pass is 

[ZakiyaBT]

Hi @ecd103,

I will send you a PM for further assistance. 

Best,
Zakiya

[ecd103]

Thank you!

[bkette]

I'm having this same issue! My points keep being deducted for this Play!Pass thing that I never subscribed to and don't even know what it is! Sephora what is going on! 

[LaurieBT]

Hi @bkette,

I will take a look further and I will send you a private message to help shortly. Thank you!

Best regards,

Laurie

[nadiavali]

I also lost 50 on April 23rd for an adjustment 

Would like some help 

Thank you 

[dc0424]

When I went to make a purchase just now, I saw that my points had dramatically dropped. I had just received an email saying I had 343 points and I was going to apply it today. Checking my points, it shows a " Beauty Insider point update Play! Pass Adjustment" removed 200 points on April 23rd and I don't have a Play! Pass. It looks like this happened to a lot of people on the same day. I would like to know why this happened

[kevinbt]

Hi @dc0424! I'm sorry for the confusion! I am sending you a private message to help. 

Regards, 

Kevin

[savgirl101]

I just went to go grab some mascara, and its been over a month since my last Sephora trip. I went and they told me I had 144 points. Which was odd cause the last time I checked I was close to 200. I looked at my account and saw that 50 points were removed because of the play pass adjustment. I don’t have play pass. And 50 points is hard earned money I spent at the store. Why were my points removed?

[frozenmango123]

Hi,

My points were originally 132 pt, but on Apr 23, 50 points were removed with the reasoning "Play! Pass Adjustment". Can you please give me a reason why this happened? I never signed up for Play! Pass and don't even know what that is. 

[StephanieBT]

Hi @frozenmango123, sorry for the confusion! I will send you a PM with more info in just a moment.

[ZakiyaBT]

Hi @savgirl,

I will send you a PM for further assistance.

Best,

Zakiya

[Trinity024]

 noticed that i been having the play pass and everytime its 50 points added until it hits 200, it had been removed from my account, id like to know the reason why 

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[melissabt]

Hi @Trinity024,

I sent you a message and please view it when you have a moment, thank you.

[GASouthern]

I also lost 150 points out of nowhere and am not subscribed to Sephora Play. Can anyone tell me what this is about?

[LaurieBT]

Hi @GASouthern,

I'll take a look in more detail and will send you a private message with more information shortly. Thank you!

Best,

Laurie

[samanthasmom]

Yes, as has been posted many times, Sephora issuer “play pass” points in error after making in-store purchase between December and March. They are taking away those points since we didn’t actually earn them.

[jnd941]

This happened to me a while back, too! I am not a subscriber, and my points still disappeared.

[DaneeBT]

Hi @jnd941, sorry to hear that! I'm going to send you a PM w/ more info!

[AndreaHolly84]

The same thing happened to me on April 23 and I’m very confused as to why. Totally out of nowhere I lost 200 points