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Post in Customer Support

Pending shipment?

Ordered on Monday; shipment was said to arrive by Friday but it's nearly Thursday and shipment is still pending. Sephora says 1-2 days processing, it's been longer than that and still no word. Wouldn't have ordered online if I knew it would take so long. Why bother saying you offer 3 day shipping when that is never the case?


Re: Pending shipment?

Hi @Lainey2333, I'm sorry to hear this, and am happy to check on your order for you. I will PM you shortly for more info.

Re: Pending shipment?

Hi My Also says pending whats wrong? Can somebody help me

Re: Pending shipment?

Hi @samidfabiaba,


I will send you a private message so that I can look into this for you. Thanks! 


Best Wishes,



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