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Post in Customer Support
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Pending order but items are out of stock

I made a purchase on Thursday, and at the time all the items were in stock (some just came back in stock that day and that’s why I made my order promptly). Now 4 of the items are currently out of stock AGAIN. My order says “in progress” on those out of stock items. Will I still get those items or will they get cancelled??

 

I’m not going to wait on hold for hours trying to get in touch with customer service so can someone help me please on here.

 

Re: Pending order but items are out of stock

Hi @alyssaivanoff,

 

I'm sorry for the confusion! The inventory was reserved when you placed your order and should be included in your order. I hope this clarifies!

 

Always,.

Danee

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