Payment error

[Natalliee]

I was trying to purchase a product until it said "Payment error Unable to place your order. Please verify that your card information and billing address are correct. If applicable, we have reversed any pending charges to your account." Everything I entered was correct and I had enough money on the card. Is there any way to fix this?

[JB82923]

I am also having this issue. Nothing on my account was changed nor has any of my information changed at all. I cannot get it to work at all. I have checked over all the info and my credit card doesn't expire until 2027 so idk what the issue is. 

[DaneeBT]

@JB82923 I'm so sorry to hear about this! Please try contacting us via phone at 1-877-737-4672 or via our live chat so we can assist you in placing your order. I'm sorry for the trouble!

[CapIsMyCopilot]

I’m having the same problem and I don’t even have a balance to pay. I’ve only been able to use my Sephora card once because of this error.

[keelybt]

@CapIsMyCopilot It looks like you have now been able to place your order. 

[joseortiz]

I also have this issue, please help!!

[LaurieBT]

Hi @Natalliee,

I'm sorry for the trouble and I'm happy to take a look further. I'll send you a message shortly.

Best regards,

Laurie