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PayPal charge, but order not found

I was about to purchase a few items, and so I confirmed my card on PayPal on Sephora but never pressed “placed order” on the Sephora. I got a notification through my bank seconds after verifying my card saying PayPal charged me the amount I was about to spend on my order, but… I went to my emails and no receipt of Sephora nor my PayPal, I went to see directly in my Sephora app and no order was placed and went to see my PayPal account on my iPhone app and no charges or that amount was visible.

 

Please help!!!!

1 Reply

Re: PayPal charge, but order not found

@michaela005 oh no! I'll be happy to look into this for you. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

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