Orders not going through

[kittybliss]

Hello, 

I placed an order on Dec 6 and just noticed today that the status was "Unsuccessful Authorization". I tried again today thinking I might have typed in my card info wrong but the same status popped up. I tried it again with another card and it happens again. I check and see that the card payments went through from my bank accounts so I'm not sure why I keep getting "Unsuccessful Authorization". The items I am trying to purchase are also in stock. 

Is there something wrong from Sephora's side right now? Thank you in advance!

[DaneeBT]

Hi @kittybliss,

Sorry to hear about this! I'll send you a private message.

Always,

Danee

[Gracie24365]

I'm having the same issue as well. I've tried on both my laptop and my phone since yesterday 1/8. I've tried via PayPal and also just manually entering my card details. I don't get an error message but the order is not processed and I'm taken back to my Sephora basket that still has my items in it.

[DaneeBT]

Hi @Gracie24365

I see that you were able to successfully place your order!

Regards,

Danee

[BeeLeKiddo]

I’ve been having the same issue, is something going on with Sephora’s payment system? This has been going on for over a month and I’d like to get it solved so I can make my purchases.

please let me know.

thanks!