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Post in Customer Support
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Order status

Hello yesterday I have ordered from this website and after I placed the order it took money from my bank account but then when I went to check my order status it said that my order has unsuccessful authorization and then the next day when u went to track my order I saw that itโ€™s  canceled and then as I was trying to see what was wrong I saw that I accidentally typed in the wrong address I just got the a few numbers wrong,

what is going to happen to my order will I receive it or not? 
can i change the house address to the correct one ? 
And if the order is officially canceled will I get my money back? 
I also researched why would my order be canceled and saw that that might happen if an item I bought went out of stock and two items actually did go out of stock so I donโ€™t know what exactly went wrong in my order process 

 

3 Replies

Re: Order status

If your credit card card billing address has the extra digits on the end of the zip edit your Sephora account and billing address to the same zip

Re: Order status

I think that iv applied the wrong zip code but iv updated  my address status  to the correct zip code I donโ€™t mind if my order is canceled all I want is my money back ๐Ÿ˜‚ do u know if Iโ€™ll ever get it back or do I kiss my money goodbye 

Re: Order status

Hi @yazi1 I will send you a PM to assist!

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