Order status

[myriampaquette]

Hi, my order was supposed to be delivered on Tuesday November 12th. However, I still haven't received it and there has been no updates.

[Coltsmom27]

Did you ever receive your order? I’m dealing with the same thing. 

[LaurieBT]

Hi @Coltsmom27, I received your private message but I'm unable to respond as your private messages are turned off. You can adjust your preferences in your Community settings (on the browser only, not the app). Thank you! 

[LaurieBT]

Hi @myriampaquette,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[myriampaquette]

Thank you, i just sent you a private message!