Order #s

[feschung]

Hi Sephora Team,

This has happened twice in a week when I placed and received 4 orders from Sephora.

I failed to receive the full 2 samples per order and the few that I received, aren’t the ones I chose… not even close! Why does this keep on happening? It’s becoming frustrating.

The order numbers 

--- is the latest instance this occurred. 

Thank you very much.

[LaurieBT]

@feschung, I'm sorry to hear this! Please kindly note that samples can be substituted depending on availability at the location where your order is packed. However, the samples shouldn't be missing entirely.

It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with the order numbers where your samples were missing, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Please note that the order numbers were removed from your post for security purposes. Thank you!