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Post in Customer Support
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Order STATUS: Unsuccessful Authorization

Hi,

 

I have placed an order here on 12th October, I have recieved and email confirmation and my card has been charged(on the same day right after my order).

 

Yesterday I have noticed the STATUS: Unsuccessful Authorization and my package wasn't shipped, it is pending.

 

Could you please help me with this?

 

Thank you,

Diana

Re: Order STATUS: Unsuccessful Authorization

My order was supposed to come yesterday and I just checked it and it also said unsuccessful authorization.

Re: Order STATUS: Unsuccessful Authorization

Hi @Huda20,

 

I will send you a private message.

 

Best Wishes,

 

Janean

Re: Order STATUS: Unsuccessful Authorization

I am having the same issue. could someone help me on that? thanks

Re: Order STATUS: Unsuccessful Authorization

Hi @sylviaguo,

 

I will send you a PM to further assist.

 

Always,
Danee

Re: Order STATUS: Unsuccessful Authorization

Im having the same issue on my order, can someone help me?

Re: Order STATUS: Unsuccessful Authorization

Hi @isabellec54,

 

I'm happy to check on this and I'll send you a message shortly.

 

Best regards,

Laurie

Re: Order STATUS: Unsuccessful Authorization

Hi, I ordered yesterday two orders and one is shipped and the other one saying Unsuccessful Authorization , but I has paid with the same card and used the same information, what should I do ?

Re: Order STATUS: Unsuccessful Authorization

Hi @sSLegkodukh21,

 

Sorry to hear that! In reviewing your account, it appears that you were recently assisted via phone.

 

Always,
Danee

Re: Order STATUS: Unsuccessful Authorization

Had exact same issue, called customer service 10 times, they never resolved..,,

finally had to create entirely new account with new email to fix problem 

Re: Order STATUS: Unsuccessful Authorization

I'm also having problems with this and would like to get it fixed ASAP.

Re: Order STATUS: Unsuccessful Authorization

Hi @Kat560,

 

I will send you a private message so I can look into this for you. Thanks! 

 

Best Wishes,

 

Janean

Re: Order STATUS: Unsuccessful Authorization

Hi, so I'm having the exact same issue.... can you please help me?

Re: Order STATUS: Unsuccessful Authorization

Hi @MelissaAMT,

 

I am sorry about that and will send you a private message.

 

Best Wishes,

 

Janean

Re: Order STATUS: Unsuccessful Authorization

I'm having the exact same issue....please help. 

Re: Order STATUS: Unsuccessful Authorization

Hi @iinhpxts,

 

I'll take a look further and I'll send you a private message shortly. Thank you!

 

Best regards,

Laurie

Re: Order STATUS: Unsuccessful Authorization

This has been happening to me as well for the past month. I’ve called Sephora four times, and each time they promise the issue will be resolved within 24-72 hours. I wait a few days and place another order and again I get “unsuccessful authorization”. It’s been this cycle now for a month. I’m about to give up. I’ve been a customer for 15 years and I’ve been Rouge since the program started. So disappointing. There’s no reason for them to cancel my orders. I’ve used the same credit card and address on their website for years. They claim this is for my own security, but what exactly are they protecting me from? My shopping addiction lol

Re: Order STATUS: Unsuccessful Authorization

Hi, I ordered yesterday two orders and one is shipped and the other one saying Unsuccessful Authorization , but I have paid with the same card and used the same information, what should I do ?Will I get a refund or what? PLS IM really scared it has been my first order from sephora

Re: Order STATUS: Unsuccessful Authorization

I have the same issue with an order I placed today. Could someone help me?

Re: Order STATUS: Unsuccessful Authorization

Hi @AmyKA88,

 

I will send you a private message so that I can further assist you with this. Thanks! 

 

Best Wishes,

 

Janean

Re: Order STATUS: Unsuccessful Authorization

ahah 😄 

 

But yes, I agree with you, thats extremely disappointing.

They told me that there is something wtong with my address, thats why I am getting that status on my order, but in your case it is different 😞

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