Order STATUS: Unsuccessful Authorization

[Anonymous]

Hi,

I have placed an order here on 12th October, I have recieved and email confirmation and my card has been charged(on the same day right after my order).

Yesterday I have noticed the STATUS: Unsuccessful Authorization and my package wasn't shipped, it is pending.

Could you please help me with this?

Thank you,

Diana

[Huda20]

My order was supposed to come yesterday and I just checked it and it also said unsuccessful authorization.

[JaneanBT]

Hi @Huda20,

I will send you a private message.

Best Wishes,

Janean

[sylviaguo]

I am having the same issue. could someone help me on that? thanks

[DaneeBT]

Hi @sylviaguo,

I will send you a PM to further assist.

Always,
Danee

[isabellec54]

Im having the same issue on my order, can someone help me?

[LaurieBT]

Hi @isabellec54,

I'm happy to check on this and I'll send you a message shortly.

Best regards,

Laurie

[sSLegkodukh21]

Hi, I ordered yesterday two orders and one is shipped and the other one saying Unsuccessful Authorization , but I has paid with the same card and used the same information, what should I do ?

[DaneeBT]

Hi @sSLegkodukh21,

Sorry to hear that! In reviewing your account, it appears that you were recently assisted via phone.

Always,
Danee

[Bippi]

Had exact same issue, called customer service 10 times, they never resolved..,,

finally had to create entirely new account with new email to fix problem 

[Anonymous]

I'm also having problems with this and would like to get it fixed ASAP.

[JaneanBT]

Hi @Anonymous,

I will send you a private message so I can look into this for you. Thanks! 

Best Wishes,

Janean

[MelissaAMT]

Hi, so I'm having the exact same issue.... can you please help me?

[JaneanBT]

Hi @MelissaAMT,

I am sorry about that and will send you a private message.

Best Wishes,

Janean

[iinhpxts]

I'm having the exact same issue....please help. 

[LaurieBT]

Hi @iinhpxts,

I'll take a look further and I'll send you a private message shortly. Thank you!

Best regards,

Laurie

[productjunkie84]

This has been happening to me as well for the past month. I’ve called Sephora four times, and each time they promise the issue will be resolved within 24-72 hours. I wait a few days and place another order and again I get “unsuccessful authorization”. It’s been this cycle now for a month. I’m about to give up. I’ve been a customer for 15 years and I’ve been Rouge since the program started. So disappointing. There’s no reason for them to cancel my orders. I’ve used the same credit card and address on their website for years. They claim this is for my own security, but what exactly are they protecting me from? My shopping addiction lol

[sSLegkodukh21]

Hi, I ordered yesterday two orders and one is shipped and the other one saying Unsuccessful Authorization , but I have paid with the same card and used the same information, what should I do ?Will I get a refund or what? PLS IM really scared it has been my first order from sephora

[Anonymous]

I have the same issue with an order I placed today. Could someone help me?

[JaneanBT]

Hi @Anonymous,

I will send you a private message so that I can further assist you with this. Thanks! 

Best Wishes,

Janean

[Anonymous]

ahah 😄 

But yes, I agree with you, thats extremely disappointing.

They told me that there is something wtong with my address, thats why I am getting that status on my order, but in your case it is different 😞