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Post in Customer Support
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karach0p
NEWCOMER I Rouge
‎09-15-2020 06:26 PM
‎09-15-2020 06:26 PM

Online Return Taking Over A Month? Still Not Received

I returned items ordered from Sephora.com by dropping off at USPS on 8/4.  As of today, the last order status is on 8/7 and says “Picked Up and Processed by Agent.”  What does this even mean?  What is the status of my return?  Are the items lost?  It’s now 9/15, over a month!  Someone please help. It was a significant number of items and I’d like my card credited. I don’t know what to do. 

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LaurieBT
MOD Rouge
‎09-15-2020 06:32 PM
‎09-15-2020 06:32 PM

Re: Online Return Taking Over A Month? Still Not Received

Hi @karach0p,

 

I'm sorry for the trouble and I'm happy to take a look further. I'll send you a message for more information shortly.

 

Best regards,

Laurie

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  • ‎09-15-2020 06:26 PM
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