Not receiving email anymore

[Margro78]

Hello Sephora,

I am a rouge member for many year. And since 24th of January i don't receive any email from you anymore. I have checked my spam and junk mail. change my email address, contact you by mail... but nothing worked. I don't understand why is stopped. I have got them every week for many years. Please put me back on the mailing list.

Greetings Marleen

[melissabt]

Hi @Margro78,

I am truly sorry to hear about your emails! I am going to send you a  message shortly.

[Margro78]

Thank you. I hope you can fix the problem.

[Margro78]

Hello Sephora,

The problem is still not solved.

I ve called your customer service (4 weeks ago), they have send a form to the technical support. Also i ve emailed(more that 10 times)... and the have send a form aswell.... Now we are weeks later and still not received any email. I missed all the emails from the vib sale.... It is so frustrating. Can some tell me whats wrong (and please don't send me the standard mail with all the things i can do, that did't help).

Greetings, Marleen

[DaneeBT]

Hi @Margro78, I'm so sorry to hear you still haven't been receiving our emails! I'm going to send you a PM to assist you further.

Always,

Danee

[JasmineSid]

I'm having the same issue and it's really frustrating! 
I've been NOT getting any emails from Sephora.

A fix to this?

[LaurieBT]

Hi @JasmineSid,

I'm sorry about this! I'll send you a message shortly.

Warm regards,

Laurie

[JasmineSid]

Hi Sephora, 

I sent you an email last week about this same issue as I'm still NOT receiving Sephora emails. 

I'm missing out on a lot of promotions and it's kind of disappointing, can somebody address this issue and fix it? 

Thanks, 

[LaurieBT]

Hi @JasmineSid,

My sincerest apologies! I'll send you a message shortly. To reply to my message, please be sure to click the envelope/message icon near the top of your Community screen. Or if you're using the Sephora app, please click the bell/notification icon near the top of the Community screen. If you reply to the email notifications, we don't receive those responses. Thank you!

Warm regards,

Laurie

[JasmineSid]

Laurie,

You still forgot to address this ongoing issue and forgot to, once again, send me an email or forward this to your IT department. I'm STILL not getting emails! No a single one.

[LaurieBT]

Hi @JasmineSid,

I'm sorry, it does not appear that I received a response to the message I sent you previously. I will send you a message to follow up. Please reply directly through your Community private message inbox and not through your email, to ensure that I receive your response. 

Warm regards,

Laurie

[JasmineSid]

Hi Laurie, 

I sent you an email last week about this same issue as I'm still NOT receiving Sephora emails. 

I'm missing out on a lot of promotions and it's kind of disappointing, can somebody address this issue and fix it? 

Thanks, 

[DaneeBT]

@JasmineSid It does not look like Laurie received your private message. To reply to Laurie's private message, please click on the envelope icon in the top right corner of BIC, select the message, then reply. Please do not reply to the email as we will not receive your response. Thank you!