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198,834 Posts
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Help deleting review
I submitted a review and I need to edit it. Could it please be deleted
so I can post a new one? It was forVelour Lashes Velour-Xtensions™ Kit
Thank you
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Re: Help deleting review
@amykou I have removed it for you and it should come down from our site
within 24 hours.
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Sephora worker insisted this was my shade
I bought this concealer about 1/2 year ago when I went to Sephora. I
asked a employee for help to decide my shade and they INSISTED this was
the right one, even when I tried to say my shade should be ...
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Re: Sephora worker insisted this was my shade
@FaithFrederick I'm sorry to hear that! We always want our clients to be
satisfied with your product purchases! If you are not satisfied with
your item, you are welcome to make a return or exchange wi...
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Reviews
I posted 5 reviews earlier and I have still not earned the points that I
should have gotten.(Apparently your supposed to get 5 per review you
write.) Anyway, is there a way y'all could fix this or I c...
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Re: Reviews
@FaithFrederick I'm sorry for the confusion! Sephora does not offer
points for reviews.
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Missing samples
Hi. I just received my recent order and it did not have the free samples
in it that I selected. Instead I got a foundation sample with 4 colors
on the sheet and I don’t wear foundation. I was really l...
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Didn’t Receive Order Confirmation Email
Hello, Today (5/24) I placed an order and didn’t get an order
confirmation email. It’s very strange because I usually always get it
and the odd time I didn’t get it eventually, it had arrived late but...
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Re: Didn’t Receive Order Confirmation Email
5/25 Update: I got a shipment confirmation email at 10:58pm. Still very
confused as to why I never received the order confirmation email.
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Re: Didn’t Receive Order Confirmation Email
5/26 Yesterday (5/25) my order finally shipped except it shipped via
Canada Post and they are having a labor disruption now because they are
refusing to work overtime and my Sephora package currently ...
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Re: Didn’t Receive Order Confirmation Email
5/28 & 5/29 Update: Still waiting for the order to arrive.
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Re: Didn’t Receive Order Confirmation Email
Another update: now it finally says Item Processed by Canada Post in the
tracking information.
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Re: Didn’t Receive Order Confirmation Email
@dkmakeuplover I'm sorry to hear that! Occasionally there may be a delay
in receiving the order confirmation email. This should not affect the
status of your order and I apologize for any inconvenience it may cause.
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Re: Didn’t Receive Order Confirmation Email
Yeah. My order hasn’t shipped yet either and it usually ships on
Sundays.
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Re: Didn’t Receive Order Confirmation Email
@dkmakeuplover Check your Sephora order history online and see if this
order’s listed there. Here’s where to do that at Sephora’s website (I
very rarely use the app so I can’t help you there): Green h...
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Re: Didn’t Receive Order Confirmation Email
Currently it’s 11:27pm and I still haven’t gotten the order confirmation
email
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Re: Didn’t Receive Order Confirmation Email
Thanks so much for that information. It shows up in my order history as
‘In Progress’. Do you think that there was a high volume of orders today
possibly?
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Sephora Collection skincare products - discontinuing or reformulating?
I loooooove the Sephora Collection Smoothing Cleanser with AHA, and it's
been listed at 50% for a bit and is now showing "Item is no longer
available" on the website. It seems there are lots of other ...
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Re: Sephora Collection skincare products - discontinuing or reformulating?
Same! This was the only cleanser that didn't make my skin feel like it
was burning. I just went to get a new one and noticed it was gone. Now
there is the gel cleanser? Is it the same but a new brandi...
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Re: Sephora Collection skincare products - discontinuing or reformulating?
I’ve been wondering the same!!! I’ve been using that face wash for years
now and I’m scared to switch to something else now I’ve loved it so much
😭
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Re: Sephora Collection skincare products - discontinuing or reformulating?
@Alyshaz, thank you for reaching out! I'm sorry that we don't currently
have these details available. However, I recommend keeping an eye on our
emails and the website for all of the latest product updates. Thank you!
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Missing free samples with my orders
I am very upset. I ordered two items online and did not get my free two
items as mentioned. I could’ve have just bought my items from other
places that offer better deal but I chose Sephora and at the...
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Re: Missing free samples with my orders
I didn't get mine ether I was sooooo upset and I got it for my sister so
that was even worse lmk if this happens to y'all.
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Re: Missing free samples with my orders
@AriJ30, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Re: Missing free samples with my orders
Yes me too. I was looking forward to the two free samples it my sephora
package but i never got them. I know they are free but they could say
they aren't gonna be in there. I had two orders and none came.
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Re: Missing free samples with my orders
@Mernala Sorry to hear about your samples! I'll send you a PM.
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Bait and switch perfume sample scam
I bought a cologne here only because you offered free perfume samples
and I canceled my order with Macys for that reason. I got my package and
they sent a one time use sun screen? How is that the two ...
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Re: Bait and switch perfume sample scam
@vminny, my apologies! Samples can be substituted depending on
availability at the location where your order is packed, and we
apologize for any disappointment this may cause. We understand that your
...
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Worst customer service
I have been a Sephora customer for decades and am currently extremely
frustrated with the treatment I have received from their customer
support. I placed an order shipped with UPS that was supposedly ...
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Re: Worst customer service
@Emiliadiaz, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Live chat
I haven’t been able to use the Sephora Live Chat all week, does anyone
know how I can access it?
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Re: Live chat
Hi, I got an email to fill out a form to get 150 insider points, and I
finished the form, when I checked though I didn't get the points.
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Re: Live chat
Hi @Silly321, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings. If you would like to send me a private message...
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Re: Live chat
Hi @Kloe20, I apologize for the trouble, and you may need to keep the
chat page open for a few minutes until it becomes available. Best
regards, Laurie
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Re: Live chat
Ok thanks for the reply but I don’t have the option to open the chat,
the icon is just completely gone.
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