Help deleting review
I submitted a review and I need to edit it. Could it please be deleted
so I can post a new one? It was forVelour Lashes Velour-Xtensions™ Kit
Thank you
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Sephora worker insisted this was my shade
I bought this concealer about 1/2 year ago when I went to Sephora. I
asked a employee for help to decide my shade and they INSISTED this was
the right one, even when I tried to say my shade should be ...
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Re: Sephora worker insisted this was my shade
@FaithFrederick I'm sorry to hear that! We always want our clients to be
satisfied with your product purchases! If you are not satisfied with
your item, you are welcome to make a return or exchange wi...
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Reviews
I posted 5 reviews earlier and I have still not earned the points that I
should have gotten.(Apparently your supposed to get 5 per review you
write.) Anyway, is there a way y'all could fix this or I c...
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Re: Reviews
@FaithFrederick I'm sorry for the confusion! Sephora does not offer
points for reviews.
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Missing samples
Hi. I just received my recent order and it did not have the free samples
in it that I selected. Instead I got a foundation sample with 4 colors
on the sheet and I don’t wear foundation. I was really l...
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Didn’t Receive Order Confirmation Email
Hello, Today (5/24) I placed an order and didn’t get an order
confirmation email. It’s very strange because I usually always get it
and the odd time I didn’t get it eventually, it had arrived late but...
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Re: Didn’t Receive Order Confirmation Email
5/26 Yesterday (5/25) my order finally shipped except it shipped via
Canada Post and they are having a labor disruption now because they are
refusing to work overtime and my Sephora package currently ...
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Re: Didn’t Receive Order Confirmation Email
@dkmakeuplover I'm sorry to hear that! Occasionally there may be a delay
in receiving the order confirmation email. This should not affect the
status of your order and I apologize for any inconvenience it may cause.
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Re: Didn’t Receive Order Confirmation Email
@dkmakeuplover Check your Sephora order history online and see if this
order’s listed there. Here’s where to do that at Sephora’s website (I
very rarely use the app so I can’t help you there): Green h...
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Missing free samples with my orders
I am very upset. I ordered two items online and did not get my free two
items as mentioned. I could’ve have just bought my items from other
places that offer better deal but I chose Sephora and at the...
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Re: Missing free samples with my orders
@AriJ30, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Re: Missing free samples with my orders
Yes me too. I was looking forward to the two free samples it my sephora
package but i never got them. I know they are free but they could say
they aren't gonna be in there. I had two orders and none came.
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Bait and switch perfume sample scam
I bought a cologne here only because you offered free perfume samples
and I canceled my order with Macys for that reason. I got my package and
they sent a one time use sun screen? How is that the two ...
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Re: Bait and switch perfume sample scam
@vminny, my apologies! Samples can be substituted depending on
availability at the location where your order is packed, and we
apologize for any disappointment this may cause. We understand that your
...
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Worst customer service
I have been a Sephora customer for decades and am currently extremely
frustrated with the treatment I have received from their customer
support. I placed an order shipped with UPS that was supposedly ...
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Re: Worst customer service
@Emiliadiaz, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Live chat
I haven’t been able to use the Sephora Live Chat all week, does anyone
know how I can access it?
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Re: Live chat
Hi, I got an email to fill out a form to get 150 insider points, and I
finished the form, when I checked though I didn't get the points.
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Re: Live chat
Hi @Silly321, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings. If you would like to send me a private message...
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Re: Live chat
Hi @Kloe20, I apologize for the trouble, and you may need to keep the
chat page open for a few minutes until it becomes available. Best
regards, Laurie
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Re: Live chat
Ok thanks for the reply but I don’t have the option to open the chat,
the icon is just completely gone.
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