Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Need to cancel order due to out of stock items; CS rep said call back tomorrow?

I was emailed that most of my order is out of stock, and I now need to cancel the reminder of the order.  When I called customer service, I was told the order can't be cancelled until tomorrow and to call back first thing tomorrow morning. 

I would appreciate help getting this canceled now so I can order something else. Recent experiences tell me that when I call back in the morning as directed, I'm going to be told it's too late to cancel.

 

1 Reply

Re: Need to cancel order due to out of stock items; CS rep said call back tomorrow?

Hi @LetItGoElsa,

 

I will send you a private message to provide further assistance.

 

Warm Regards,

Penelope

Conversation Stats
  • 1 reply
  • 235 views
  • 0 Hearts Given
  • 2 Contributors