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Post in Customer Support
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Need help and live chat unavailable

I've been trying for 3 days to contact Sephora CS via Live Chat but they are always unavailable. Is the service down? I have a problem with my most recent order and need to have an item replaced that arrived broken. 

 

 

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Re: Need help and live chat unavailable

Hi @MM120,

 

I'm sorry for the trouble and I'll send you a message!

 

Best,

Laurie

Re: Need help and live chat unavailable

I need help urgently as well

 

Re: Need help and live chat unavailable

Hi @herdaisybones

 

I will send you a PM to request for more info.

 

Regards,

Danee

Re: Need help and live chat unavailable

I need help urgently as well, I was charged twice for the same package and need to solve this issue, however, the live chat is unavailable. 

Re: Need help and live chat unavailable

Hi @celine290706

 

I'll be happy to look into this for you! I will send you a PM.

 

Always,

Danee

Re: Need help and live chat unavailable

Having the same issue, literally been days and I've also emailed and haven't got a response

Re: Need help and live chat unavailable

Hi @Rainee124,

 

I'm so sorry for the trouble! I'm happy to help and I'll send you a message.

 

Best,

Laurie

Re: Need help and live chat unavailable

I've had the same issue, and I've been trying to contact them for soooo long now 😞
Can someone help?

Re: Need help and live chat unavailable

Hi @Ponamirez,

 

I'm sorry to hear this! I'll send you a message shortly.

 

Best,

Laurie

Re: Need help and live chat unavailable

I need assistance, but live chat is unavailable.

Re: Need help and live chat unavailable

Hi @bts2002

 

I will send you a PM to assist!

 

Always,
Danee

Re: Need help and live chat unavailable

Live chat has been unavailable for days now and I need help with my package.

Re: Need help and live chat unavailable

@miguelgg I will send you a PM to help. 

Re: Need help and live chat unavailable

Spoiler
Can I get some help with live chat? It has been off since morning.

Re: Need help and live chat unavailable

Hi @atta55

 

I will send you a PM to assist!

 

Always

Danee

Re: Need help and live chat unavailable

Ive also been trying to chat with the live chat but not available.

Re: Need help and live chat unavailable

@Brittanymacdona I see you have now been assisted by chat.

Re: Need help and live chat unavailable

Hi @An0nymity,

 

Sorry to hear that! I'll be happy to assist you via private message. I'll send you one now.

 

Always,

Danee

Re: Need help and live chat unavailable

Hi - I'm trying to get help through live chat but it seems to always be unavailable. Would you be able to help me with my issue? Thank you.

Re: Need help and live chat unavailable

Hi @Jo0573,

 

I'm sorry hear this and I'll send you a message to help.

 

Best regards,

Laurie

Re: Need help and live chat unavailable

Hi there - I have also been trying to reach someone from Live Chat for days but the feature is always unavailable. Would you be able to DM me to help as well? @LaurieBT 

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