Need help and live chat unavailable

[An0nymity]

I've been trying for 3 days to contact Sephora CS via Live Chat but they are always unavailable. Is the service down? I have a problem with my most recent order and need to have an item replaced that arrived broken. 

[LaurieBT]

Hi @MM120,

I'm sorry for the trouble and I'll send you a message!

Best,

Laurie

[herdaisybones]

I need help urgently as well

[DaneeBT]

Hi @herdaisybones

I will send you a PM to request for more info.

Regards,

Danee

[celine290706]

I need help urgently as well, I was charged twice for the same package and need to solve this issue, however, the live chat is unavailable. 

[DaneeBT]

Hi @celine290706

I'll be happy to look into this for you! I will send you a PM.

Always,

Danee

[Rainee124]

Having the same issue, literally been days and I've also emailed and haven't got a response

[LaurieBT]

Hi @Rainee124,

I'm so sorry for the trouble! I'm happy to help and I'll send you a message.

Best,

Laurie

[Ponamirez]

I've had the same issue, and I've been trying to contact them for soooo long now 😞
Can someone help?

[LaurieBT]

Hi @Ponamirez,

I'm sorry to hear this! I'll send you a message shortly.

Best,

Laurie

[bts2002]

I need assistance, but live chat is unavailable.

[DaneeBT]

Hi @bts2002

I will send you a PM to assist!

Always,
Danee

[miguelgg]

Live chat has been unavailable for days now and I need help with my package.

[keelybt]

@miguelgg I will send you a PM to help. 

[atta55]

Spoiler

Can I get some help with live chat? It has been off since morning.

[DaneeBT]

Hi @atta55

I will send you a PM to assist!

Always

Danee

[Brittanymacdona]

Ive also been trying to chat with the live chat but not available.

[keelybt]

@Brittanymacdona I see you have now been assisted by chat.

[DaneeBT]

Hi @An0nymity,

Sorry to hear that! I'll be happy to assist you via private message. I'll send you one now.

Always,

Danee

[Jo0573]

Hi - I'm trying to get help through live chat but it seems to always be unavailable. Would you be able to help me with my issue? Thank you.

[LaurieBT]

Hi @Jo0573,

I'm sorry hear this and I'll send you a message to help.

Best regards,

Laurie

[Andrew3333]

Hi there - I have also been trying to reach someone from Live Chat for days but the feature is always unavailable. Would you be able to DM me to help as well? @LaurieBT