Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Need help and live chat unavailable

I've been trying for 3 days to contact Sephora CS via Live Chat but they are always unavailable. Is the service down? I have a problem with my most recent order and need to have an item replaced that arrived broken. 

 

 

Tags:

Re: Need help and live chat unavailable

Hi @Andrew3333,

 

I'm happy to help! I'll send you a message.

 

Warm regards,

Laurie

Re: Need help and live chat unavailable

Hello, I need assistance as well. An item I ordered arrived leaking and live chat is unavailable. I cannot call in as I am at work. How long will chat be down?

Re: Need help and live chat unavailable

Hi @elodzsun91,

 

I will send you a PM to help!

 

Always,

Danee

Re: Need help and live chat unavailable

Same here. My order arrived and two items were damaged and leaked all over the box. 

Re: Need help and live chat unavailable

@fw190 Oh no! I will send you a PM to help. 

Re: Need help and live chat unavailable

I'm having this same problem. My package never arrived and I've been trying to chat for 5 days now and it's always down.

Re: Need help and live chat unavailable

Hi @BabylonSister,

 

I'm sorry to hear you haven't received your package! I will send you a PM.

 

Always,

Danee

Re: Need help and live chat unavailable

I'm having the same issue. Can you please pm me.

Re: Need help and live chat unavailable

Hi @Yonnie1,

 

I'll send you a message to assist!

 

Best,

Laurie

Re: Need help and live chat unavailable

Hi I'm having the same issue, package missing and carrier told me to contact Sephora. Chat has been down every day for the last week 🙁

Re: Need help and live chat unavailable

Hi @SellyJelly,

 

I'm sorry to hear this! I'll send you a message.

 

Warm regards,

Laurie

Re: Need help and live chat unavailable

Hello, can you PM me as well please. I have an issue with my order.

Re: Need help and live chat unavailable

@beautipievib I will send you a PM to help. 

Re: Need help and live chat unavailable

Hi, I am having a similar issue with chat, and I tried to call support but that redirected me to the main menu as well. Please let me know if you can help with my order, thank you!

Re: Need help and live chat unavailable

Hi @kdietzuk,

 

I'm sorry to hear this and I'll send you a message shortly.

 

Warm regards,

Laurie

Re: Need help and live chat unavailable

can you pm me too plz

Re: Need help and live chat unavailable

Hi @ayan1111

 

I will send you a PM!


Regards,

Danee

Re: Need help and live chat unavailable

Hi @LaurieBT 

 

I also have been trying to get ahold of someone via chat about an item and it has been unavailable each time I’ve tried. Could you please send me a message as well?

 

Thanks!

Re: Need help and live chat unavailable

Hi @bloomingbeing

 

I will send you a PM to assist!

 

Always,
Danee

Re: Need help and live chat unavailable

Hello,

 

I am missing an item in my order and would like to chat. The live chat has been unavailable today.

 

Thanks

Re: Need help and live chat unavailable

@Lindzhayman Chat will be unavailable when all agents are busy. I will send you a PM to help. 

14 Replies
Conversation Stats
testing