Need help and live chat unavailable

[An0nymity]

I've been trying for 3 days to contact Sephora CS via Live Chat but they are always unavailable. Is the service down? I have a problem with my most recent order and need to have an item replaced that arrived broken. 

[LaurieBT]

Hi @Andrew3333,

I'm happy to help! I'll send you a message.

Warm regards,

Laurie

[elodzsun91]

Hello, I need assistance as well. An item I ordered arrived leaking and live chat is unavailable. I cannot call in as I am at work. How long will chat be down?

[DaneeBT]

Hi @elodzsun91,

I will send you a PM to help!

Always,

Danee

[fw190]

Same here. My order arrived and two items were damaged and leaked all over the box. 

[keelybt]

@fw190 Oh no! I will send you a PM to help. 

[BabylonSister]

I'm having this same problem. My package never arrived and I've been trying to chat for 5 days now and it's always down.

[DaneeBT]

Hi @BabylonSister,

I'm sorry to hear you haven't received your package! I will send you a PM.

Always,

Danee

[Yonnie1]

I'm having the same issue. Can you please pm me.

[LaurieBT]

Hi @Yonnie1,

I'll send you a message to assist!

Best,

Laurie

[SellyJelly]

Hi I'm having the same issue, package missing and carrier told me to contact Sephora. Chat has been down every day for the last week 🙁

[LaurieBT]

Hi @SellyJelly,

I'm sorry to hear this! I'll send you a message.

Warm regards,

Laurie

[beautipievib]

Hello, can you PM me as well please. I have an issue with my order.

[keelybt]

@beautipievib I will send you a PM to help. 

[kdietzuk]

Hi, I am having a similar issue with chat, and I tried to call support but that redirected me to the main menu as well. Please let me know if you can help with my order, thank you!

[LaurieBT]

Hi @kdietzuk,

I'm sorry to hear this and I'll send you a message shortly.

Warm regards,

Laurie

[ayan1111]

can you pm me too plz

[DaneeBT]

Hi @ayan1111

I will send you a PM!

Regards,

Danee

[bloomingbeing]

Hi @LaurieBT 

I also have been trying to get ahold of someone via chat about an item and it has been unavailable each time I’ve tried. Could you please send me a message as well?

Thanks!

[DaneeBT]

Hi @bloomingbeing

I will send you a PM to assist!

Always,
Danee

[Lindzhayman]

Hello,

I am missing an item in my order and would like to chat. The live chat has been unavailable today.

Thanks

[keelybt]

@Lindzhayman Chat will be unavailable when all agents are busy. I will send you a PM to help.