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Post in Customer Support
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My points are gone

I haven’t shopped in a year bc I couldn’t afford it and all of my points are gone?? I’ve shopped here for years and they’re just gone? I tried changing my password and it says I have 0 points now. 

1 Reply

Re: My points are gone

@Chlovopo  Points don’t expire as long as you have made a purchase or redeemed a reward or free birthday gift within the last year.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact Sephora privately through Facebook, X or Instagram. 

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