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Post in Customer Support
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My order keeps getting cancelled

I tried to buy some products several times and I always get a cancellation email immediately after purchasing. I can't call CS since I'm not from the US or Canada, and for some reason I can't chat with anyone either. It would be nice to sort this out soon since I don't have much time left to place my order and deliver it to my family, is there any other way to speak with someone and verify my information?

1 Reply

Re: My order keeps getting cancelled

@marushuan  I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app. 
 

Re: My order keeps getting cancelled

Thanks!! Just sent you a message

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