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Post in Customer Support
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My gift card number is too long to use online?

So i have a black and white stripped gift card. and i went to use it online and my number on the back has 19 numbers and the box says 16 then pin.  ive never used a gift card online before so forgive me if this is just going right over my head. Help? 

Thanks. 

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5 Replies

RE: My gift card number is too long to use online?

You might want to check your balance! And is this a jcpenney Sephora gift card?

Re: RE: My gift card number is too long to use online?

yes it is. i read on someone elses post that those ones dont work online for sephora...woops 

Re: My gift card number is too long to use online?

Hi @MakeupByMuze, please send me a photo of the back of your gift card so I can look into this in more detail for you. Generally speaking, our sephora gift cards have 16 digits. Thanks!

 

Stay Fabulous,
Zanna

Re: My gift card number is too long to use online?

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Re: My gift card number is too long to use online?

@MakeupByMuze

 

You are correct! SiJCP Gift Cards are only valid on JCPenney's website. 

 

-Mali 

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