Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Missing stuff from shipped packages sad face please help Customer Service

Hey there customer support...I just purchased another lip kit cause they are awesome.  I also got a fancy little marc jacobs lip stick as an extra free sample so thats cool, but those silly 3 free samples that I ordered and are on my online order sheet did not come in my package.  I'm super bummed because thats why I order online.  I love the lip kits but was wondering what can be done about those free samples?  I'm sure you are probably sick to death of us complaining about them so I'm sorry.  This happened almost every time I order online now.27152702_10156071706387264_369552394_n.jpg

Re: Missing stuff from shipped packages sad face please help Customer Service

Hi @gypsytraveler,

 

I am sorry to hear that you did not receive your samples. I will send you a PM for further assistance.

 

Best,

Zakiya

1 Reply
Conversation Stats
  • 1 reply
  • 189 views
  • 0 Hearts Given
  • 2 Contributors
Photos1
  • 27152702_10156071706387264_369552394_n.jpg
testing