Missing reward bazaar item

[MOlgaV]

Today I received my online order, and there is not OLEHENRIKSEN TRUTH Banana Bright* Eye Cream for 100 points. My question is: why didn't I get my 100 points back?

[happyskincare]

I redeemed  500 pointes for an olaplex reward and didn’t receive it in my order…. My order number 🤍 if someone could reach out to me I would like it to be reshipped if possible…

[LaurieBT]

Hi @happyskincare,

I'm sorry to hear this and I'll send you a message. Please note your order number has been removed from your post for security purposes. 

Best regards,

Laurie 

[LaurieBT]

Hi @MOlga,

I'm sorry this item was missing! I'll send you a message.

Best regards,

Laurie