Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Missing part of order

Hello,

 

I ordered a few days back and received my order today, but part of my order was missing. I ordered 2 Inkeylist Q10 serum but only 1 was delivered. I attached a picture of the ordered because I was shocked. I did look through everything, including inside the wrapper paper. This is the 1st time this has happened to me. Has this happened to anyone before? 

453718786_1519489645640045_8181179835920553294_n.jpg

1 Reply

Re: Missing part of order

Hi @Newuser312,

 

I'm sorry to hear this! It looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to look into this for you. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

 

Best,

Laurie

Conversation Stats
  • 1 reply
  • 192 views
  • 0 Hearts Given
  • 2 Contributors
Photos1
  • 453718786_1519489645640045_8181179835920553294_n.jpg