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Post in Customer Support
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Missing items from fragrance promo

Hello, I just got the scentset promo with my order however the SDJ product and 2 fragrances are missing. While I get that the samples can vary (and they did, only 1 matched the promo photo/list) , there wasn't even a replacement for the missing items included. 🥲. I don't suppose at least the SDJ could be sent out?

Re: Missing items from fragrance promo

Same happened to me.No SDJ extra but I do seem to have gotten 2 more samples in my case (the email said 5 and I got 7). I also understand these things run out but I also want to mention it in case it's something to look into on your side. Thank you.

Re: Missing items from fragrance promo

Hi @Hachimitsuga,

 

My apologies! I'll send you a message.

 

Best regards,

Laurie 

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