Missing item in order

[Kiaraisastar]

Spoiler

MISSING ORDER

I recently got the Arcane X Fenty lip glosses. I ordered two but one of them was missing?? The packaging also came in a little damaged. Did I get someone else’s order? Can someone help me? : (

[keelybt]

@Kiaraisastar Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number and which item was missing or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[caitbird]

@Kiaraisastar  I would definitely contact customer service about this! If an item was missing from your order, they should be able to reship it to you free of charge, I know I've had them do that for me once. Good luck & I hope this gets resolved for you!