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Post in Customer Support

Missing Package

Hello! I ordered from Sephora online on 7/23. According to the tracking details on 7/31 the package was attempted to be delivered but says "delivery exception" and was taken back to the FedEx facility. On 8/1 it says "Address corrected" even though I did NOT change the address. On 8/2 it says "delivered" and I did not receive anything. My Sephora packages are always get put in our mailbox. I need the order for my best friends wedding next weekend because I am doing the makeup! 

Re: Missing Package

Hi @LoHumphrey Sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

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