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Post in Customer Support

Missing Free Samples

Although I was upset to see that I’m missing THREE free samples from my recent order, I’m more upset finding out that that I won’t ever receive these samples. The whole purpose of placing online orders is to receive free samples. If I had known I wouldn’t be getting the free samples, I would’ve just gone in person. 

Although the Customer Service rep I spoke to was kind and provided me with points, this still doesn’t solve this issue. I would much rather receive the free samples than the points I received. If Sephora can’t guarantee free samples, then they shouldn’t even offer them. 

Very very upset, I’ve literally never experienced this before. 

Re: Missing Free Samples

HI @EvelyneSanchez


I'm so sorry to hear about your samples! Regretfully, we are unable to send samples separately from a merchandise order and I apologize for your order experience. I will forward your feedback to our shipping department so they are aware and for improvement in our service.



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