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Post in Customer Support
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MISSING PACKAGE

So my bf ordered a perfume for me a couple of weeks ago. Iโ€™m overseas and we used a PO box upon check it arrived a few days and we were supposed to pick it up only to find out that the package was being sent back to sephora? Can you guys help me out on what to do because it departed already. What would be the next best step? 

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Re: MISSING PACKAGE

@nish1996 I will send you a PM to help. 

Re: MISSING PACKAGE

@nish1996 Call customer service

Re: MISSING PACKAGE

Hi! I actually donโ€™t live in the US or canada. Im in the ph and my bf is based in japan and customer service contacts are for US and canada only.

Re: MISSING PACKAGE

@nish1996 You can try emailing or posting on the customer service board. 

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