January 2019: Beauty Insider Program Update FAQs

[SephoraBIC]

Attention Beauty Insiders: We are updating the program benefits again so you have more choices to make the most of your membership. We want you to be the first to know about some changes rolling out this month, including new birthday gift choices, new tier celebration gift choices when you upgrade your status, and free standard shipping for Rouge members. For a full list of Beauty Insider benefits, please visit this link. For additional information please reference the FAQs below.

What is a Tier Celebration Gift?

A Tier Celebration Gift is our gift to you when you reach either the VIB or Rouge tier. You will have the opportunity to choose a Tier Celebration Gift when you upgrade your status or requalify for another year as a top member of our program. So in 2019, VIB members can choose one of the following three choices: 500 bonus points, two makeovers to share or keep (no purchase required), or free shipping on purchases of $35 purchases on Sephora.com. Rouge members can choose from one of the following three choices: 750 bonus points, four giftable makeovers to share with your besties (no purchase required) or free FLASH 2-Day Shipping on all purchases on Sephora.com (FLASH 2-day shipping is only available in the US).

Where can I choose my Tier Celebration Gift?

As a member of a qualifying tier you can select your Tier Celebration Gift in your Beauty Insider Account: https://www.sephora.com/about-beauty-insider. Tier Celebration Gifts are available online only starting 1/16/2019. 

I just chose points as my Tier Celebration Gift. Can I redeem the points to redeem Rewards in the same transaction?

Yes, you can redeem the points to redeem Rewards in the same transaction that you selected your Tier Celebration Gift online at sephora.com. I chose free, giftable makeovers as my Tier Celebration Gift, how do I use them? VIB and Rouge members who select free makeovers, now called Makeup Deluxe: The Full-Face Makeover, will receive an email containing two vouchers for VIB members and four vouchers for Rouge members for free Makeup Deluxe: The Full-Face Makeovers, with no minimum purchase. These vouchers can be shared with a friend but each code may only be used once prior to the date of expiration. To book your appointment, visit www.sephora.com/store-location-events.

Do Rouge members still receive free custom makeovers?

Yes, Rouge members still receive free Makeup Deluxe: The Full-Face Makeovers (formerly called custom makeovers) with no minimum purchase when they make an appointment. Don’t forget VIB and Insiders, all Beauty Insider members receive free 60-minute Makeup Deluxe: The Full-Face Makeovers when you spend $50 or more. To book your appointment, visit www.sephora.com/store-location-events.

Do US Rouge members still receive free FLASH shipping?

Not automatically. If you are a Rouge member and would like to continue to receive Free FLASH shipping or you would like to enroll you can choose it as your Tier Celebration Gift in your Beauty Insider Profile starting on 1/16/19. All members can purchase FLASH for $15/yr. Rouge members will receive free standard shipping on all purchases (no minimum purchase required) without taking any action.

How does free standard shipping work for Rouge members?

Free standard shipping is available at no cost to Rouge members and takes 3-5 days, on average, to ship. There is no minimum spend for Rouge members to receive free standard shipping but if you want your orders faster and you live in the US, you can select Free FLASH shipping as your Rouge Tier Celebration Gift starting 1/16/2019 or purchase FLASH for $15/yr.

I chose free shipping with all $35 purchases as my VIB Tier Celebration Gift. How do I use it?

VIB members who select free shipping with all $35 purchases as their Tier Celebration Gift will receive free standard shipping on all online transactions where the merchandise total is greater than or equal to $35. The free shipping will automatically be added to your basket at checkout. The value of “merchandise” does not include e-gift cards, gift cards, a FLASH Shipping subscription, a Play! Subscription, tickets for special Sephora-sponsored events and/or taxes.

How can I redeem my Birthday Gift?

All US Beauty Insider members are eligible to redeem one Birthday Gift per year during the month of their birthday. Canadian Rouge members will also be eligible to receive a free Benefit brow wax during their birthday month (Canada-only). To see the different Birthday Gift options for your Beauty Insider status, please visit the Beauty Insider 2019 Birthday page: https://www.sephora.com/birthday-gift? 

Birthday Gift options vary by country, status and VIB and Rouge members are eligible to choose between a mini set or 250 bonus points to put towards whatever rewards they love most in the Beauty Insider Rewards Bazaar. To redeem in Sephora or Sephora inside JCPenney stores, provide a Beauty Advisor with your registered Beauty Insider email address. No purchase is necessary when redeeming your gift in store. To redeem online, a merchandise purchase is required and the gift will be available at checkout. Merchandise does not include e-gift cards, gift cards, a FLASH Shipping subscription, a Play! Subscription, taxes or shipping. Offer not valid on jcpenney.com. If it is your birthday month and you are having problems redeeming your gift online, please email customerservice@sephora.com or call 1-877-SEPHORA (1-877-737-4672). Substitutions may occur. Valid while supplies last. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.

I just chose 250 points as my Birthday Gift. Can I redeem the 250 points to redeem Rewards in the same transaction?

Yes, you can redeem the 250 points to redeem Rewards in the same transaction that you selected your 250 points birthday gift in in Sephora or Sephora inside JCPenney stores, or online at sephora.com.

What are the Surprise Birthday Gifts?

VIB and Rouge members will have an additional online-only gift option to redeem during their birthday month. These gifts will change from time to time throughout the year. Don’t worry, this is a surprise, not a mystery! If you choose the surprise gift, you will know what the gift is before redeeming.

I’m a Rouge member who lives in Canada. Tell me more about the free Benefit brow wax.

Starting in January 2019 Rouge members who live in Canada will receive an email with a barcode to redeem a free brow wax during their birthday month. The brow bar service is available in select stores only and the service must be booked online. To redeem the service, please schedule your appointment and, upon arrival, present the email to a Sephora Beauty Advisor. This offer is one-time use only. You will have until the end of your birthday month to redeem your free Brow Bar offer. Please note: The free offer is for a brow wax service only (tint or other Brow Bar services not included).

[Laceylulu54meow]

Try to add something to your cart and go to the "Redeem you Rewards" at checkout, if you qualify it should have the option 🙂

[Fortyniner49]

This sounds great! Hopefully we canadians will get an email letting us know what's specific to us. Thanks Sephora!

[summersvillejes]

I might be alone in my enthusiasm here but I am happy to see Sephora making the 2 day shipping optional for VIB/Rouge members.  For me personally, 9 times out of 10 it’s wasteful and I can generally wait a week or two for my purchases.  I only order as frequently as I do because it is what works best for different offers or product availability.  I would much rather take an extra 750 BI points or some extra makeover coupons for friends opposed to a year’s worth of two day shipping.  I love that Sephora is offering more options for their Beauty Insiders!  

[amandaaprilhope]

Thanks for all of this information!  I was wondering if the free makeover for Rouge is staying the same in Canada as well as the US?  Thanks so much!

[LaurieBT]

Hi @amandaaprilhope,

Yes, it is! 🙂

Best regards,

Laurie

[lipstickprincess]

Can rewards points be gifted from one insider to another insider?

[JaneanBT]

Hi @lipstickprincess,

We do not allow point sharing between to user's accounts. Thank you.

Best Wishes,

Janean

[haha11]

Is the flash shipping subscription available in Canada?

[mafan]

Unfortunately, no. As it says above “FLASH 2-day shipping is only available in the US).”

[Askenjuri]

I'm not clear on the Flash shipping thing.  I requalified in,  I think, November 2018.  Do I get free Flash for this year, or am I outa luck until I again requalify  and choose free Flash?

[keelybt]

Hi @Askenjuri You will be able to choose your tier gift based on your 2018 status and you can choose the Flash option. 

[Tarabotti]

Still a little bit confused about FLASH shipping.

Apparently, my FLASH subscription ends next month, although I am Rouge till the end of the year.

With the rules changes, is FLASH no longer on auto renewal?

Do I have to wait until I re Rouge to enroll in FLASH shipping (by choosing it as my tier gift)?

Since I am Rouge until the end of the year, how long will my FLASH subscription last if I pay for it in March 2019- will I be covered for this year and all 2020?

[melissabt]

Hi Tarabotti,

You will be able to select the Flash shipping as one of the options for the Tier celebration that starts off next week. Please click here:https://community.sephora.com/t5/Customer-Support/January-2019-Beauty-Insider-Program-Update-FAQs/m-... for more information. Thank you for your patience throughout this process.