January 2019: Beauty Insider Program Update FAQs

[SephoraBIC]

Attention Beauty Insiders: We are updating the program benefits again so you have more choices to make the most of your membership. We want you to be the first to know about some changes rolling out this month, including new birthday gift choices, new tier celebration gift choices when you upgrade your status, and free standard shipping for Rouge members. For a full list of Beauty Insider benefits, please visit this link. For additional information please reference the FAQs below.

What is a Tier Celebration Gift?

A Tier Celebration Gift is our gift to you when you reach either the VIB or Rouge tier. You will have the opportunity to choose a Tier Celebration Gift when you upgrade your status or requalify for another year as a top member of our program. So in 2019, VIB members can choose one of the following three choices: 500 bonus points, two makeovers to share or keep (no purchase required), or free shipping on purchases of $35 purchases on Sephora.com. Rouge members can choose from one of the following three choices: 750 bonus points, four giftable makeovers to share with your besties (no purchase required) or free FLASH 2-Day Shipping on all purchases on Sephora.com (FLASH 2-day shipping is only available in the US).

Where can I choose my Tier Celebration Gift?

As a member of a qualifying tier you can select your Tier Celebration Gift in your Beauty Insider Account: https://www.sephora.com/about-beauty-insider. Tier Celebration Gifts are available online only starting 1/16/2019. 

I just chose points as my Tier Celebration Gift. Can I redeem the points to redeem Rewards in the same transaction?

Yes, you can redeem the points to redeem Rewards in the same transaction that you selected your Tier Celebration Gift online at sephora.com. I chose free, giftable makeovers as my Tier Celebration Gift, how do I use them? VIB and Rouge members who select free makeovers, now called Makeup Deluxe: The Full-Face Makeover, will receive an email containing two vouchers for VIB members and four vouchers for Rouge members for free Makeup Deluxe: The Full-Face Makeovers, with no minimum purchase. These vouchers can be shared with a friend but each code may only be used once prior to the date of expiration. To book your appointment, visit www.sephora.com/store-location-events.

Do Rouge members still receive free custom makeovers?

Yes, Rouge members still receive free Makeup Deluxe: The Full-Face Makeovers (formerly called custom makeovers) with no minimum purchase when they make an appointment. Don’t forget VIB and Insiders, all Beauty Insider members receive free 60-minute Makeup Deluxe: The Full-Face Makeovers when you spend $50 or more. To book your appointment, visit www.sephora.com/store-location-events.

Do US Rouge members still receive free FLASH shipping?

Not automatically. If you are a Rouge member and would like to continue to receive Free FLASH shipping or you would like to enroll you can choose it as your Tier Celebration Gift in your Beauty Insider Profile starting on 1/16/19. All members can purchase FLASH for $15/yr. Rouge members will receive free standard shipping on all purchases (no minimum purchase required) without taking any action.

How does free standard shipping work for Rouge members?

Free standard shipping is available at no cost to Rouge members and takes 3-5 days, on average, to ship. There is no minimum spend for Rouge members to receive free standard shipping but if you want your orders faster and you live in the US, you can select Free FLASH shipping as your Rouge Tier Celebration Gift starting 1/16/2019 or purchase FLASH for $15/yr.

I chose free shipping with all $35 purchases as my VIB Tier Celebration Gift. How do I use it?

VIB members who select free shipping with all $35 purchases as their Tier Celebration Gift will receive free standard shipping on all online transactions where the merchandise total is greater than or equal to $35. The free shipping will automatically be added to your basket at checkout. The value of “merchandise” does not include e-gift cards, gift cards, a FLASH Shipping subscription, a Play! Subscription, tickets for special Sephora-sponsored events and/or taxes.

How can I redeem my Birthday Gift?

All US Beauty Insider members are eligible to redeem one Birthday Gift per year during the month of their birthday. Canadian Rouge members will also be eligible to receive a free Benefit brow wax during their birthday month (Canada-only). To see the different Birthday Gift options for your Beauty Insider status, please visit the Beauty Insider 2019 Birthday page: https://www.sephora.com/birthday-gift? 

Birthday Gift options vary by country, status and VIB and Rouge members are eligible to choose between a mini set or 250 bonus points to put towards whatever rewards they love most in the Beauty Insider Rewards Bazaar. To redeem in Sephora or Sephora inside JCPenney stores, provide a Beauty Advisor with your registered Beauty Insider email address. No purchase is necessary when redeeming your gift in store. To redeem online, a merchandise purchase is required and the gift will be available at checkout. Merchandise does not include e-gift cards, gift cards, a FLASH Shipping subscription, a Play! Subscription, taxes or shipping. Offer not valid on jcpenney.com. If it is your birthday month and you are having problems redeeming your gift online, please email customerservice@sephora.com or call 1-877-SEPHORA (1-877-737-4672). Substitutions may occur. Valid while supplies last. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.

I just chose 250 points as my Birthday Gift. Can I redeem the 250 points to redeem Rewards in the same transaction?

Yes, you can redeem the 250 points to redeem Rewards in the same transaction that you selected your 250 points birthday gift in in Sephora or Sephora inside JCPenney stores, or online at sephora.com.

What are the Surprise Birthday Gifts?

VIB and Rouge members will have an additional online-only gift option to redeem during their birthday month. These gifts will change from time to time throughout the year. Don’t worry, this is a surprise, not a mystery! If you choose the surprise gift, you will know what the gift is before redeeming.

I’m a Rouge member who lives in Canada. Tell me more about the free Benefit brow wax.

Starting in January 2019 Rouge members who live in Canada will receive an email with a barcode to redeem a free brow wax during their birthday month. The brow bar service is available in select stores only and the service must be booked online. To redeem the service, please schedule your appointment and, upon arrival, present the email to a Sephora Beauty Advisor. This offer is one-time use only. You will have until the end of your birthday month to redeem your free Brow Bar offer. Please note: The free offer is for a brow wax service only (tint or other Brow Bar services not included).

[DaneeBT]

Hi @veemnz,

I'm sorry the Tier Celebration Gifts are still unavailable. But they should be available again shortly! I'll also send you a PM.

Always,
Danee

[owensMOM44]

I got rouge but have not gotten my gift yet( brush or bag). can i get the 500 points instead?

[DaneeBT]

Hi @owensMOM44,

I'm sorry to hear you weren't able to redeem your gift for unlocking Rouge status in 2018! I'm going to send you a PM to assist you further.

Always,

Danee

[suugargirl]

Hi , I got Rouge status in  2018 but I didn’t get anything yet. How could i get complimentary?

[ZakiyaBT]

Hi @suugargirl,

You can redeem your Celebration Tier gift within the Rewards Bazaar. If you do not see this option, please send myself or any other Mod a PM with your registered email address and we can assist you further.

Best,

Zakiya

[suugargirl]

Hi, @ZakiyaBT thank you for replying.

I mean i didn’t get brush or bag in 2018. Is rouge member can get a welcome gift only once for the whole status period even if they are staying for two , three years or more?

[LaurieBT]

Hi @suugargirl,

I'm happy to look into this further! I'll send you a private message shortly.

Warm regards,

Laurie

[candz21]

I was about to check out i added my 500 welcome bonus points and it suddenly disappeared.. what happened?

[silamozilla]

I added my tier welcome gift to my cart earlier but when I was about to check out, it says one of items in my cart is already sold out. When I went back to the cart, my +750 points item is gone. I went back to my BI page to add it again, it's gone. I both used app and browser to check where the gift is now. 😞 Please help!

[SarahKaye]

This EXACT situation happened to me today!!! What’s the resolve? When will the 750 be added again?

[StephanieSBT]

Hi @SarahKaye,

We sincerely apologize as the Rouge Tier Gifts are currently unavailable at this time.  We will notify our clients once they're available again.  Thank you for your patience!

Best,

Steph  

[ShireenPlatt]

Why was it taken away at the first place? It's points and not samples which will run out. 

[Hannahtb]

I just wanted to say thanks Sephora for the changes to the program.  I love all of them!

[villagelady]

Sorry but I am confused about the timing of qualification. If I qualified in 2018 for 2019, do I get to choose a qualification gift? The FAQ seemed to suggest that the options were for those qualifying after the start of the new program.

[keelybt]

Hi @villagelady VIB and Rouge clients can choose their reward based on their 2018 status. 

[silamozilla]

Hi KeelyBT, my 750+ points gift is gone from my cart when I tried to check out. I cannot find it anymore in my BI page. 😞

[LaurieBT]

Hi @silamozilla,

I'm sorry for the inconvenience! These are currently unavailable for the time being, and we will keep our clients posted for when these become available again. Thank you!

Warm regards,

Laurie

[Mechart]

Hi @LaurieBT, I'm confused as to how a digital-only reward being offered to all of us (and clearly stating on it that it was because of our 2018 status, as well as reaffirmed here in this thread by mods) can become unavailable.

[LaurieBT]

Hi @Mechart,

These are temporarily unavailable due to a technical issue, and we're working to have it resolved! Thanks for your patience. 🙂

Warm regards,

Laurie

[ShireenPlatt]

This is my exact question too, why take the points away? It's not samples which I understand will run out. Ridiculous!

[keelybt]

@ShireenPlatt Sorry for the confusion! There is a technical issue with the gifts so they are temporarily unavailable. We hope to have it fixed soon and appreciate your patience.