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Post in Customer Support
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Issue with redeeming for virtual experience

I was able to redeem my points for FENTY BEAUTY BY RIHANNA What A Glow Up (Hector—Virtual Experience) and I received the email to provide my shipping address and time preference. However, I was filling the form and the form asks for State and zip code. There's no option to change it to province nor Country. 

 

I look at the fine print and this virtual experience is valid for Canadian resident, which I am. I am looking forward to this experience however fix the form before the deadline so I can have this experience.

 

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Re: Issue with redeeming for virtual experience

Hi @krncheung,

 

I'm sorry for the trouble! I'll take a look further and I'll send you a message shortly.

 

Best,

Laurie

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