In stock item ordered for store pickup now shows out of stock

[mimi457]

Placed bopus order on Sephora app earlier today, it stated can also pickup this evening however its appatent the order to longer than norm to pick. Two items that showed in stock at the store (reason why I added to my instore pickup order) NOW show oit of stock and will not be in my instore pickup order, which is no prob for me. I need to confirm I will not be charged for those 'out of stock' items. Thank you for your time.

[DaneeBT]

Hi @mimi457 

I am truly sorry to hear about this! As the items are currently out of stock, please rest assured you will not be charged for them as they won't be picked up. I'm sorry for this experience!

Regards,

Danee