I used my $50 gift card yesterday to buy something, I cancelled it, and still haven’t gotten the money back, I threw away the card too!

[LaurieBT]

@taylorkkk, I received your message but I'm unable to respond as your private messages are turned off. You can adjust your messaging preferences on the browser (not the app). Please look for the gear/settings icon in the Community. Alternatively, please call or chat. Thank you!

[taylorkkk]

also where do I check my replies??

[LaurieBT]

@taylorkkk, thank you! I just responded to your message. To view your messages, you can click your Community profile > Messages.

Best,

Laurie

[taylorkkk]

I turned it on now! Could you help?

[LaurieBT]

Hi @taylorkkk,

I'm sorry to hear this. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie