I can’t order anything online and not getting any help to resolve this!

[lipst1ckjunkie]

Several weeks ago my password to login to the app kept telling me it was incorrect. Very strange because I know I hadn’t gotten it wrong. Eventually after several frustrating attempts I ended up changing my password. Now, for the last 48 hours I haven’t been able to place an order. I’ve tried on both mobile devices and my desktop. Deleted the apps then reinstalled. Cleared my caches and all the usual steps taken when these things happen. Every time I go to select my address - the one I’ve been using for 6 years - I get kicked out with a error msg “exception was throw while processing the form”. I tried to call the Rouge hotline and they too couldn’t place the order for me and said they were having an isolated issue with my account. They assured me it wasn’t fraud and that I should try again in 24 hours (I did and it’s not resolved). Has this happened to anyone else? Honestly I’ve just about had it with Sephora. I just made Rouge until end of 2019 which means I spent quite a considerable amount here and if it is going to be this difficult to order and my patronage isn’t appreciated I will happily take my business elsewhere.

[JaneanBT]

Hi @lipst1ckjunkie, I'm very sorry and I will send you a private message so that I can look into this for you.Best wishes, Janean

[lee123456]

the exact same thing keeps happening to me. It won't let me process my order and I'm about to give up.