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Post in Customer Support
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I can only use 2 gift cards on line??? what's that about

So my husband had to buy me several $25 gift cards b/c that was all they had available at the time.  So I get my on line order ready and want to apply $100 to it, or 4 - $25 gift cards.  After I entered the first two there was no option to add any more.  I was told that was Sephora's policy, that you can only apply two gift cards to an on line order. I didn't ask if that applies at the stores as well.  That's so weird.  Do they think if someone is illegally getting gift cards they would choose the $25 ones?  Also, "it's Sephora's policy" is not an answer.  Why is it Sephora's policy?  If they could explain it, I would probably be satisfied.  Who makes up those policies?  I suggested that she escalate it to someone who can do something about it.  She said she would but I won't hold my breath.

2 Replies

Re: I can only use 2 gift cards on line??? what's that about

Hi @NSCanada I'm sorry only two gift cards can be applied at checkout. However, if you would like to apply more than two gift cards, please contact us via phone at 1-877-737-4672 prior to submitting your order so we can make sure all four of your gift cards are applied. Our Beauty Advisors will be able to apply all of your gift cards for you! 

Re: I can only use 2 gift cards on line??? what's that about

Well that's good to know.  The person I was messaging didn't offer that up. I did place my order and will probably spend the others in store. 

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