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Post in Customer Support
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How can i add points after purchase?

My boyfriend bought me some makeup from Sephora recently as Christmas gifts. He mentioned his phone number instead of mine at the cash registers. He doesn't have an account, he just thought I used his phone number when I made one. My questions are: 1. Supposedly, it's a lot of points. He and especially I don't want the points to go to waste, so would I be able to add the points from his purchase to my account? 2. I don't know what makeup he bought me, and he doesn't want to show me the receipt until after Christmas, because it'd spoil the surprise. Do the points expire, or do they have a time limit before they can't be added to an account anymore? Thank you in advance!!

Re: How can i add points after purchase?

Hi @elihdezm,

Please send me a private message with a copy of your receipt and I can assist you.

 

Stay Gorgeous,

Penelope

Re: How can i add points after purchase?

Hi! Can you also help me with this one? Thank you! 🙂

Re: How can i add points after purchase?

Hi @shaynerickert, I just sent you a private message to help 🙂

Anonymous Insider

Re: How can i add points after purchase?

Hi, 

I have the same issue, I want to add points to my account with my receipt. Please could you assist! 

Thanks 

Re: How can i add points after purchase?

I'm in the same situation. I want to add the points to my account from a gift. 

Re: How can i add points after purchase?

Hi @Aminta,

Please send me a private message with a copy of the receipt for further assistance.

 

Stay Gorgeous,

Penelope

Anonymous Insider

Re: How can i add points after purchase?

Hi PenelopeBT,

Could you please also help me with adding points to my account from my receipt?

Thanks

Re: How can i add points after purchase?

Hi @Anonymous,

 

I'll send you a private message to help!

 

Best regards,

Laurie

Re: How can i add points after purchase?

Same thing happened to me, I want to add my points to my account since I made it in store

Re: How can i add points after purchase?

@saarrah,

 

I am going to send you a message shortly to help!

❤️ Melissa

Re: How can i add points after purchase?

I’m in the same situation.... help please!

Re: How can i add points after purchase?

Hi @ryry02 I will send you a PM to help. 

Re: How can i add points after purchase?

I had the same problem, would really appreciate help!

RE: Re: How can i add points after purchase?

Call Sephora and give them the terminal number on your receipt along with any other info they ask for! Hope this helps!

Re: How can i add points after purchase?

Hey, I have the same problem can someone help me to add my point to my account? 

Re: How can i add points after purchase?

Hi @DeysyG I will send you a PM to help. 

Re: How can i add points after purchase?

Same problem here ladies.. purchased over 150$ the other day and made an account right now. Unfortunately I binned the receipt.. 

 

 

Re: How can i add points after purchase?

Hi @MegTs I will send you a PM to help. 

Anonymous Insider

Re: How can i add points after purchase?

Hi! Im having the same problem can someoneone help me??

Re: How can i add points after purchase?

@Anonymous I will send you a PM to help with this. 

RE: Re: How can i add points after purchase?

@Anonymous simply call customer service and give them your receipt information. They can add it on for you.
409 Replies