How can i add points after purchase?

[MeilaniC]

My boyfriend bought me some makeup from Sephora recently as Christmas gifts. He mentioned his phone number instead of mine at the cash registers. He doesn't have an account, he just thought I used his phone number when I made one. My questions are: 1. Supposedly, it's a lot of points. He and especially I don't want the points to go to waste, so would I be able to add the points from his purchase to my account? 2. I don't know what makeup he bought me, and he doesn't want to show me the receipt until after Christmas, because it'd spoil the surprise. Do the points expire, or do they have a time limit before they can't be added to an account anymore? Thank you in advance!!

[LaurieBT]

Hi @ElenaZai,

Sending you a private message to help now! 🙂

Best,

Laurie

[Anonymous]

Hello, how do I add my recent purchase to get points? Thanks for your help! 

[LaurieBT]

Hi @Anonymous,

I'll send you a private message to help shortly!

Best,

Laurie

[SoraDixie]

Something you can do is go to the store with your receipt, return the item, and buy it again, this time connected to your insider account.

[julieton]

Yeah I'm also having the same issue. My boyfriend bought me something and I still have the receipt and I'm wondering how I can reclaim the points. 

[Goodsarah]

I’m having this same issue, who do I contact about this? 

Thanks! 

[keelybt]

Hi @Goodsarah I'll send you a PM to help with this. 

[DaneeBT]

Hi @julieton,

I can assist you with this. I'm sending you a PM now!

Always,

Danee

[madshenn2313]

hi, i’m also having this problem! would love some help.

[melissabt]

Hi @madshenn2313,

While you will not be able to add the points on your own, I am going to send you a message to help!

[lexxiiniicole]

I’m having the same issue. How do I add points? I was just at Sephora last night and I gave the lady my number and she didn’t say anything about how many points I had so I knew she didn’t add them for me, so I asked if she did and she said yes but I look into my account and she did not add my points. Thank you. 

[keelybt]

Hi @lexxiiniicole I will send you a PM to help. 

[Anonymous]

I have the same question... My sis bought me some stuff in Sephora last week and I was wondering if I can add points to my account? I’ve saved receipt 🙂

[tajua]

You would call 1-877-Sephora and tell them you want to add points to your account. They will ask for your email linked to your beauty insider and in the receipt has the store and transaction number they will also ask.

[Anonymous]

How to purchase a gift Certificate without going into the store for my Daughter in law who lives in another state?

[ZakiyaBT]

Hi @Anonymous,

You can purchase an e-gift card and have the gift card number sent to your daughter-in-law via e-mail. Or you can purchase a physical gift card online and have it sent to her via Standard mail. You can view all gift card options here>https://www.sephora.com/beauty/giftcards

Best,

Zakiya

[Anonymous]

I have same situation here. Can I do at the stores instead of calling customer service??

[JamilaBT]

Hi there @Anonymous. I can assist with this. Send me a private message with a photo of your receipt. Be sure to include the Sephora location, date and subtotal. 

xo, jamila

[Edwardsdm1]

Hey! Can you help me with this issue too?

[PenelopeBT]

Hi @Edwardsdm1,

Please send me a private message with a copy of your receipt for further assistance.

Stay Gorgeous,

Penelope

[Anonymous]

hi can you help me too in the same issue..thank you..