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Post in Customer Support
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How can i add points after purchase?

My boyfriend bought me some makeup from Sephora recently as Christmas gifts. He mentioned his phone number instead of mine at the cash registers. He doesn't have an account, he just thought I used his phone number when I made one. My questions are: 1. Supposedly, it's a lot of points. He and especially I don't want the points to go to waste, so would I be able to add the points from his purchase to my account? 2. I don't know what makeup he bought me, and he doesn't want to show me the receipt until after Christmas, because it'd spoil the surprise. Do the points expire, or do they have a time limit before they can't be added to an account anymore? Thank you in advance!!

RE: Re: How can i add points after purchase?

You can use the receipt you have. Call Sephora and give them the terminal number listed on your receipt along with any other info they ask for. Hope this helps!

Re: How can i add points after purchase?

Hi, would someone be able to help me with this as well? It was my first time purchasing in-store and the cashier didn't ask me for my info, so I was hoping I could get my points added! I have my receipt.

Re: How can i add points after purchase?

Can someone please help me with this too?  I have the receipt, my husband didn't know my info!

Thank you, Maggie

Re: How can i add points after purchase?

Hi @MaggMay, I will send you a PM now to help!

Re: How can i add points after purchase?

Can someone help me also? I just called the customer service line and this guy in customer service said he can’t do anything because it wasn’t done online it was done in store. And he was going to give me 75 points then, changed it to 100 and then to 150 and when I said is there another number I should’ve called to make sure it’s done correctly and he said no. Seemed very sketch! 

Re: How can i add points after purchase?

Hi @VictoriaOkc, sorry for the confusion! Our customer service phone line is able to add points for previous purchases, both online or from a store transaction. We just aren't able to update your purchase history or YTD spend amount. I hope this helps clarify!

Re: How can i add points after purchase?

Can someone help me with this issue as well?

Re: How can i add points after purchase?

Hi @Chartn,

 

I'm sending you a PM to assist you!

 

Always,
Danee

Re: How can i add points after purchase?

Hey! Would someone be available to help me with this same issue as well?

Re: How can i add points after purchase?

Hi @AmanM857,

 

I will send you a PM for further assistance. 

 

Best,

Zakiya

RE: How can i add points after purchase?

U can call n they can add the points super easy.

Re: How can i add points after purchase?

I had this similar issue happen to me this last weekend, how can I add my points from my receipt to my profile insider points?

Re: How can i add points after purchase?

Hi @Mirbel,

 

I can assist you with adding your points. I will send you a PM shortly.

 

Best,

Zakiya

Re: How can i add points after purchase?

Hi good day! I would also like to add a receipt to my account. I’m no longer in the US so calling that number would be an issue for me. Would I be able to add it someway via email?

Re: How can i add points after purchase?

Hi @Dizzytiff,

Please send me a private message with a copy of your receipt for further assistance.

 

Stay Gorgeous,

Penelope

Re: How can i add points after purchase?

Hi,

Can you help me to add my points after purchase please?

Thanks

Re: How can i add points after purchase?

Hi @PoonAsh,

Please send me a private message with a copy of your receipt for further assistance.

 

Stay Gorgeous,

Penelope

Re: How can i add points after purchase?

Hi,

I too am having a similar issue.  Would someone be able to help me out with this?

Thanks,

Maggie

Re: How can i add points after purchase?

Hi @maggskor I will send you a PM to help. 

Re: How can i add points after purchase?

Hi @ZakiyaBT  can you also help me out!!!

It would mean a lot !

Re: How can i add points after purchase?

Hi @elihdezm,

Please send me a private message with a copy of your receipt and I can assist you.

 

Stay Gorgeous,

Penelope