Horrid Employees

[ESBerliner]

My local Sephora has the worst employees I have ever dealt with. They are dishonest when returning and paying for product. They neglect to tell you that even though you have a receipt and it is withing the 30 days, your return is a credit note. They do not tell you that. So you are stuck with spending your money at Sephora as opposed to a another store. The young women there are so  arrogant and obnoxious. They seem to think they have actual careers which is a joke. The manager that looks and acts like she is 12 years old, was so rude and ignorant because I again forgot of their horrid return policy. Well, I actually have a real career, and many

responsibilities , and have more important things to remember. They intentionally don't tell you

that you don't get back a full refund. The manager was completely useless. She says the employees have confidentiality . What a joke! Why would retail have confidentiality? It is so the managers can get away with doing nothing. This manager also told me that the whole staff gossip about me, Yep, that is very professional. I spoke to a number of other women and we are going to start a petition to fire these rude kids, and to demand they get rid of such a policy or at least tell the customers when they are making a return.  I am also going to speak to CBC Marketplace who investigate companies ripping off customers. But they don't. I also recently had horrid service with ordering off the app. The customer service is just beyond useless. 

Please do not shop here. The employees are just awful girls, who clearly aren't that busy that they have time to gossip about customers. I work hard for my money, and have never seen a retail chain be so dishonest and crooked. 

[DaneeBT]

@ESBerliner I am so sorry to hear about this and thank you for bringing this to our attention. It looks like your private messages are currently turned off. Please send me a private message with the store location, date of your recent visit, and any additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!