Holiday Bonus 2019 FAQs

[SephoraBIC]

Our Holiday Bonus event is back, and every Beauty Insider member gets a discount! Don’t forget—the higher your tier, the bigger the savings, so keep reading for all the details.

Rouge: We wanted to let you know that starting Friday, November 1,through Monday, November 11, you get first access to shop before everyone else with your 20% off (that means you’re getting our biggest discount of them all!) You can shop with your 20% off as many times as you’d like—just flash your Holiday Bonus email in store and use code HOLIDAYSAVE online.

P.S. Because you’re Rouge, you can also bring your favorite shopping buddy in store Friday, November 1, and they’ll get 20% off too—all thanks to you. Just make sure they are a current member of the Beauty Insider program, and you’re good to go!

VIB: You get 15% off Thursday, November 7, through Monday, November 11. You can shop in store and online as many times as you like. Just flash your Holiday Bonus email in store and use code HOLIDAYSAVE online.  

Insiders: You get 10% off Thursday, November 7, through Monday, November 11. You can shop in store and online as many times as you like. Just flash your Holiday Bonus email in store and use code HOLIDAYSAVE online.  

Have more questions? We’ve got answers!

What is your Holiday Bonus event, and when is it?

Our Holiday Bonus event is where you (our Beauty Insider members) get a special discount just for being part of our loyalty program!

The higher the tier, the bigger the savings:

Rouge members ($1,000 spent per year) get 20% off, VIB members ($350 spent per year) get 15% off, and Insiders (free to join!) get 10% off.

Rouge can shop early with their discount starting on Friday, November 1, while VIB and Insiders can shop starting on Thursday, November 7. Holiday Bonus ends for all three tiers on Monday, November 11.

Where can I shop?

In store and online! That includes our stores and website in Canada as well as Sephora inside JCPenney stores.

Wait, I’m Rouge...Can I really share my 20% off on Friday, November 1?

Yep, you can! Bring your favorite shopping buddy in store on November 1 and, when checking out, let a Beauty Advisor know they’re with you. Then voilà! 20% off their purchase too, just like you.

How many times can I use my discount?

As many times you’d like! Our Holiday Bonus discount is unlimited use in store and online—just flash your Holiday Bonus email in store and use code HOLIDAYSAVE online.

Speaking of which, what’s my online code again?

Regardless of which tier you are, your code is HOLIDAYSAVE.

I’m Rouge and have a Rouge Reward. Can I combine my Rouge Reward, my Credit Card Reward, or my Credit Card first purchase discount with the Holiday Bonus discount?

You will not be able to combine any other offers or discounts with the Holiday Bonus discount, including Rouge Reward.

I am a Credit Card holder and have a Credit Card Reward and/or Credit Card first purchase discount of 15% off. Can I use my Credit Card Reward, Credit Card first purchase discount, or Rouge Reward with the Holiday Bonus discount?

You will not be able to combine any other offers or discounts with the Holiday Bonus discount, including Credit Card Rewards and discounts.

I am a Credit Card holder and have a 15% first purchase discount. Can I save that for later and use the Holiday Bonus discount now?

Yes. You can choose to use your Holiday Bonus discount now and save your Credit Card 15% off first time purchase discount for later and still earn % back using one of your Sephora Credit Cards. Simply enter promo code HOLIDAYSAVE to apply the current promotion, but don’t forget to use your 15% off Credit Card offer within 30 days of being approved.

Where and when is the promotion valid?

Valid on merchandise purchases made in Sephora US stores, Sephora Canada stores, Sephora inside JCPenney stores, and on sephora.com and sephora.ca. Offer not valid on jcp.com. On Friday, November 1, in stores only, Rouge client and one guest of Rouge who is a member of the Beauty Insider program and is present at the time of redemption will be eligible for 20% off all merchandise purchases. Not valid on orders shipping outside the US or Canada.

Are there any exclusions?

Promotion is not valid on The Ordinary and MAC Cosmetics VIVA GLAM products. Clients are limited to the purchase of one dyson item and five Morphe items per SKU per transaction. Not valid on in-store services, previous purchases, purchases of gift cards or eGift Cards, FLASH, PLAY! by SEPHORA, gift wrapping, packaging, taxes, or shipping and handling charges.

Can I combine this promotion with other offers or promotions?

This promotion cannot be used in conjunction with any other offers or rewards.

What else do I need to know?

Return of discounted merchandise will be for the price actually paid. Sephora is not responsible for damaged, lost, or stolen offer materials or barcodes. Offer has no cash value and may not be altered, sold, bartered, or transferred. Rouge status must be attained prior to redemption. No minimum purchase required. Due to heavy demand, Sephora FLASH delivery times cannot be guaranteed for this offer. Sephora and JCPenney employees are not eligible for these offers. Sephora may modify or cancel offer at any time.

[LaurieBT]

Hi @ShaynaCB,

I suggest visiting your "Email & Mail Preferences" in your account settings on a desktop computer to ensure that you are subscribed to receive our offers. On the Sephora app, you can also view the "New For You" section from the Home tab for current offers, and enable push notifications on the app. I'll take a look at your subscription preferences and I'll send you a private message shortly. Thank you!

Best regards,

Laurie

[SportyGirly125]

@ShaynaCB @You can give them your email and tell them about the discount 

[ncoley82]

Did an email or mailer actually get sent?  I received a Sephora email on 11/1, hair care trials, but nothing about the event.  I didn't get any emails about the last event, but I did get something in the mail for that event.  I am set up the receive all offers in email and the mailers.  I would like to be able to shop in store.  Thank you!

[DaneeBT]

Hi @ncoley82,

I'm sorry you didn't receive an email regarding the Holiday Bonus promotion! I'm going to send you a PM to assist you.

Always,

Danee

[ncoley82]

Thank you!

[Kerri39538]

I think it is really disappointing that Sephora is lowering the percentage off for VIB members. It has always been 20% off in the fall. If you want to give something extra to rouge, which you should, give them a higher percentage or an extra perk. Taking away from others just makes your multimillion dollar company look cheap. Really not impressed with how Sephora has been treating their customers lately.

[ineedaname]

I agree downgrade for VIB to 15% (and 10% for beauty insider) so disappointing. I can do much better than 15%. I can get 20% off at Hudson's Bay (spend $100, get $20 off AND points which I can use towards purchasing anything in the store), Shoppers Drug Mart awesome points which can also be used for anything in the store, and later this month Aveda Friends and Family 20% off sale with points that I can use for FULL SIZE products. I can't believe I am not spending any money at Sephora this holiday sale. To many better offers at this time! Hopefully our 15% off in the spring does not get cut down and I can stock up then.

[Kayjaywright]

I feel the exact same way! I was shocked & had a bunch of stuff in my cart I will be deleting. It’s super disposing.

[Ninasa88]

Same here. I was really looking forward to the sale until I realized its 15% 😕

[amillion3147]

I have a feeling this new move with backfire on them with the loss of many vib customers like myself. I know for myself they pushed me away and onto brand sites. Much better offers as a whole. This will be my first holiday season in 6 years I have not shopped sephora during their usual 20% sale. Sephora thinks us vib clients forgot we have gotten 20% discount for the past few years. Why would I spend money with you with a reduced discount? They crazy for sure to think that is going to sit well with many. Lots of us simply will not spend money with them.

[fieldsofclover]

Here to post the obligatory "I didn't get an email about this" comment... I got all the F&F, birthday, and most recent MUFE promo emails this month so I know I'm still on the regular and Rouge mailing lists. 🤷 I came here to find the promo code, so no harm no foul, but the bummer is that I almost 100% shop in-store so I wouldn't have an email addressed to me that I could show them if a store was going to rules-lawyer the discount terms.

[yuline]

@fieldsofclover @LoLoBunny When I opened the Sephora app on my iPhone, it popped up to download into my Apple wallet so if I shopped in store, I’d just flash them the bar code from there. I didn’t get an email this time or last time. At least they got the date right this time. Last time they made a mistake where the Apple wallet coupon had the wrong date range (said 2 days only) so the rest of the time, the stores had to manually put in the discount. Still would’ve been nice to get the email which never had mistakes in them that I can recall.

[LoLoBunny]

This is the second bonus event in a row for which I have received zero emails. As a Rouge member, this is incredibly frustrating, especially when that leaves me unaware (and therefore left out) of in-store events I would have attended.

[yosemitelover]

Going to chime in here. I’m a VIB and love the discount, 15% or 20%. I’d rather have discounts or money off of items I want instead of the small free samples. Quite frankly those are annoying to me. As far as people saying they’re being cheated, well rouge members spend more a year so I feel they deserve a little extra incentive. If people are that disappointed with a small 5% change then run to ulta beauty etc. they have discounts and coupons yes but they’re getting their money from you also. Sephora, ulta or whatever company you buy from is not losing money and are still getting their profits, discounts or not. It’s the life of retail.

[BrownGirlCSW]

I would beg to differ. LVMH hate sales as they feel it lowers brand value. They failed in Hong Kong and have opened up stores in Korea which arebound to flop because you have to pickup on the boarding side of Incheon Airport. As Norvina noted, retailers are experiencing a slowdown due to market oversaturation. So instead of inticing us with more value, they are rent seeking (offering us less at same/ higher price). Saks Fifth Avenue Folio did the same thing. Have you heard of them? Probably not, because the cocky Folio department went out of business and Saks was forced to sell off another department. The same will happen to Sephora, if they dont wise up and treat their customers better.

[yuline]

I agree!!!  The only thing is Sephora is so much more dominant, widespread, influential, calculating. There is no other company as widespread to offer one stop shopping for high quality, global unique cleaner brands etc. Probably these exclusive contracts and investments that they make with brands that make or break brands. Their curation team is on top of their game (A++). They probably think they are invincible enough, they can take their chances and afford to lose some customers. I’ve lost all excitement for my points when I can’t cash them out for the best value.  I caved and bought the Herbivore Orchid oil (I couldn’t resist 😩 It works sooo amazing for my skin type in winter!). Eh barely registered my points grew, whatever, what’s the point, can’t use them when I want. Let’s not forget they are like a rockstar to the legions of extremely loyal customers where they can do no wrong in their eyes.

[Mayk47]

I'm rouge and I never got an email about this.

[BombChelle28]

I got an email this time, but the last time I did not. I was Rouge then and I’m rouge now

[nap1]

Shouldn't there have been an e-mail?   I'm rouge, but I found out about this in an ad on UPS this morning.  GRRR.

[kevinbt]

Sorry to hear that @nap1! Please check your spam folder for the email but if it is not there, please send me a private message with your email and I will make sure that your subscription is refreshed! 

Best, 

Kevin

[TrysBeautyItems]

@nap1 Do you regularly receive Sephora emails? This promotion did get emailed. Possibly landed in spam. If you don't get emails, under account make sure to opt into communications.