Help getting insider email in French

[shadowchamp]

How can I get my insider emails to come in English not French.        I know I’m missing promotions and sales.    But because I cannot read French.    Help!!!!

[LaurieBT]

Hi @shadowchamp,

I'm sorry about this and I'll send you a message shortly.

Best,

Laurie 

[Maddieso]

Hey, I'm experiencing this issue as well, my emails are in French even though my language preferences are set to English.

[keelybt]

@Maddieso I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

[keelybt]

@Maddieso I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[danielleistaken]

Hi, I'm also having the same issues. Can you help me out with this? I don't speak French.

[LaurieBT]

Hi @danielleistaken,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings. If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie 

[SRH1891]

Hi, I am also suddenly only getting emails in French. There is no option in the account settings to fix this. Help.

[keelybt]

@SRH1891 I have sent you a PM. 

[keelybt]

@SRH1891 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[therealbutter]

Hi,

I'm having the same issue.  I'm Canadian; live in Ontario, don't speak French -- but am receiving French language e-mails.

Please let me know if you can help me change these to English.

Thanks 🙂

[DaneeBT]

@therealbutter Oh no! It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[therealbutter]

I think I've turned on prvt messages.. emphasis on the 'I think'..