Help afterpay discount not working

[vikqtt]

Hello, i am trying to checkout through afterpay in order to use the 25% discount but they don’t take money off my order. I had to cancel my order because the discount didn’t show up in any email or checkout or the app. What do i do?

[keelybt]

@vikqtt The discount should be automatically applied when selecting Afterpay or Klarna as your payment method and will be reflected on their end. For this promo, there is a max discount of $50 and excluded brands are CHANEL, Oribe, The Ordinary, Davines, MAC Cosmetics VIVA GLAM, and Nutrafol.

[vikqtt]

It was not shown automatically? My total was the original and the instalments were calculated based off the original total

[keelybt]

@vikqtt I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser. You can also add a photo from the browser.

[keelybt]

@vikqtt  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and a picture of what it is showing on the Afterpay end or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service