Hacked Account

[ShayRayPen]

My account was just hacked for a pick up purchase at Cumberland Mall in Atlanta, GA for $123. Luckily I caught it immediately because they used my linked PayPal account to make the purchase and I got a notification from PayPal. I was able to log on and quickly cancel the order here and change my password as well as change my PayPal credentials. Any plans on offering 2-factor authentication for our Sephora accounts??

[MandMoments]

This just happened to me. Over $300 charged for a pickup in AZ when I live halfway across the country in another state. Very disappointed in Sephora's lack of security. I will be deactivating my account after over a decade of business. Too risky.

[DaneeBT]

Hi @MandMoments,

I'm so sorry to hear about this! For further assistance with this, please contact us via phone at 1-877-737-4672. Thank you.

Regards,

Danee

[DaneeBT]

Hi @ShayRayPen,

I'm so sorry to hear about this and appreciate your suggestion about a 2-factor authentication for Sephora accounts! I will forward this to the appropriate team for future consideration! In regards to your account, please contact us via phone at 1-877-737-4672 for immediate assistance. Thank you!

Regards,

Danee