Got a giftcard worth $100. When tried to use, the balance was 0.

[yudhee]

I got a Sephora gift card worth 100$ at Sephora in-store a couple of months ago. When I tried to use it recently, I have scratched the card during purchase and the balance was 0. The lady in-store mentioned that she cannot help and recommended trying online support. When reached out to online support, they tell me to ask for help in-store. I'm being tossed here and there without being helped. Now my $100 have gone down the drain. So disappointed with Sephora support. 

[LaurieBT]

@yudhee, my apologies! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie 

[yudhee]

I have enabled the setting. @LaurieBT