Gift with purchases lately

[AmesT]

Is something wrong with the gwp lately? Everytime I go to redeem it says it’s run out of stock.  But the thing is I’m doing it right in the morning when they release the new gwp for that day.. how can it be out of stock already? I’ve tried three separate times the past week on three different gwp and all were the same. Couldn’t get anything.. there used to be so much more options and now the gwp are so limited. Can someone tell me if this is a glitch. Just tried to add the foundation samples one with $45 cad purchase that was just released this morning and still says out of stock. Thanks! 
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[AmesT]

@DaneeBT tried to add hairbag this morning as it just released and same problem stating it’s out of inventory. Sephora really needs to step up and fix these issues.

[keelybt]

@AmesT I'm sorry to hear that you are having trouble! We are looking into this issue. In the meantime, if you would like to place an order by phone or chat a Beauty Advisor can assist you with adding this promo. 

[AmesT]

@keelybt  Hi - last time with the same issue I called and they said they couldn’t add it either so that advice should not be provided to customers as it doesn’t work and is quite frustrating. 

[RiRi0901]

I posted this on someone else’s that is similar. It’s not just you!

I’ve been rouge for over a decade and I agree they are never in stock. For instance the OMGSAMPLES that’s up currently it was posted 10 min before I put stuff in my basket I tried to add it and it was expired/no inventory. The free samples is one thing to get other items but being at the rouge level and never getting the spend this much and choose offer lately has been ridiculous. Other recent issues this past year the one day sale things where you can’t add it into your cart at the sale price. Also they used to offer 100$ gift card if you had 2500 points no longer can you find these offers. I have thousands of points that I can never use because anything over 500 points is gone instantly when it’s put onto the site and it’s put on Tuesday and Thursday never can get something. Sephora has issues with transparency. They need to be more honest. Also please stop with the incentive reviews if you didn’t buy it from Sephora you shouldn’t post a review. I also wish there was an ulta in Canada. But what I’ve started doing is buying from the actual company. The points, tiers and benefits have steadily declined.

[AmesT]

@RiRi0901  100% agree with you. And I’m just being ignored right now via customer service. It is so frustrating to say the least 

[keeylaaa]

This has been happening non stop for me in the last few weeks. Beyond frustrating, I am Rouge and used to love Sephora but this is causing me to not make any more purchases. 

[RiRi0901]

Same! Between the crap sample issue, the minimal things to use your points for unless the 100-200 level, the fake reviews I’m over Sephora right now. I’ve been purchasing from the brands page some you can’t. Sephora needs to fix itself! 

[AmesT]

@keeylaaa  I know! Me too! And they just don’t seem to care that like an entire country can’t get gwp?? Like that is so terrible! Really doesn’t make me want to buy from them anymore! 

[AmesT]

Hi Danee- this happened to me this morning again with the Ouai trial size.. still saying it’s out of stock for me on all gwp.. can you please check into this asap? I am sure this is not just happening to me so it is definitely a glitch and is unfortunately very frustrating. The Ouai trial size just got released this morning. 

[DaneeBT]

@AmesT If you're referring to the OUAI Scalp & Body Scrub - Deluxe Size, I see that it is currently in stock on both our US and Canadian websites! Please contact us via phone at 1-877-737-4672 or via our live chat if you're unable to add it to your basket. Please note, it will be available while supplies last. 

[AmesT]

@DaneeBT  atrocious customer service 

[AmesT]

@DaneeBT  you said you would look into the omgsamples code yesterday.. u have heard nothing. I’m sure it’s out of stock by now but this customer service provided I gave to say is atrocious 

[DaneeBT]

@AmesT As it is the weekend, I likely won't hear back until next week. I will look into the OMGSAMPLES and FREEOUAI and let you know when there is an update! In the meantime, if you'd like the FREEOUAI promo added to your basket, please contact us via phone or via our live chat. 

[AmesT]

Hi @DaneeBT , there is an overall glitch on the Canadian website for these. I don’t want to have to call everytime I purchase something online. Can you please look into why this is happening and provide an update. It has been consistently like this for the past week 

[Kmclla]

I am so displeased with sephora right now because I am having the same issue.

1.First of all last night I was trying to use the spend 75 for points code and it wasn’t working (this was before midnight PT). 

2. I actually WATCHED the skincare sample change to glow recipe from the old one and it would not let me add it, indicating it was OOS or expired. It can’t possible be OOS the second it appeared.

3.the briogeo could more likely be OOS but it wasn’t even added that long ago. Is Sephora severely under stocking these offers?

4. I was actually on the app AT MIDNIGHT PT (which is 2am my time) when the offer changed to the OMGSAMPLES foundation offer, and it immediately said expired or OOS for the code. I thought maybe it was a delay on the site so I tried again a bit later and then again this morning. Nothing.

to say these offers aren’t in Canada simply isn’t true because we can all see them on our app/on the website. I was really getting into Sephora again lately but it’s going downhill fast. I signed up for an olive young membership and and they have SO MANY GWP I immediately feel so much more valued.

[AmesT]

Yes exactly!!! Same issue for me!!! 

[DaneeBT]

Hi @AmesT I'm so sorry about this! It does not look like we have any available beauty offers on our Canadian website, at this time. However, we should be releasing more in the near future and I recommend staying tuned! If it is not available at the time of release, please contact us right away so we can investigate further. Thank you!

[AmesT]

 hi - this says also on Sephora.ca.. yet it’s all sold out before it even got released. This is absolutely a glitch because this happened multiple times to me last week. Can you please fix this asap? 

[AmesT]

I tried the glow recipe one right when it got posted and same issue and others are having the same problem so I don’t think this is an isolated problem. Needs to be fixed asap. It’s problematic that Sephora does not take these things seriously. 

[DaneeBT]

@AmesT I'll look into the OMGSAMPLES promo and I'll follow up with you when I have an update!